Residence Inn by Marriott New York Downtown Manhattan/Financial District

Hotel Charged A $250.00 Hold For A One Night Stay. Very Excessive.

Location is good

The room itself was very nice, comfortable, and well-maintained. While the overall cleanliness of the hotel was acceptable, it was average rather than exceptional. The staff was friendly and welcoming, but they weren’t very knowledgeable when we asked for directions or information about the nearby ferry schedule, which was a bit disappointing. Parking was conveniently located nearby, although navigating the area was hectic and stressful at times. Breakfast was served on time each morning, but the selection and quality were fairly lackluster. One of the biggest downsides was the elevators—they took an extremely long time, especially during busy hours. I was also surprised by the $250 incidental hold, which seemed excessive considering I’ve stayed at nicer hotels in Manhattan that required a much smaller deposit. Overall, the location and room are the hotel’s strongest selling points. However, between the slow elevators, average cleanliness, underwhelming breakfast, and high incidental fee, I would only stay here again if other nearby hotels were fully booked.

It was a pleasant stay. The room is very clean and the bed is very comfortable. We got a little bit of the water view, that’s a good surprise. And we arrived a little early, was going to leave the luggage at the front desk but they were able to check us in. Staffs are very friendly and helpful. Location is perfect to me, will definitely come back!

Clean room, good breakfast at a nice price. Parking right next door.

Location great Breakfast nice Better amenities

I went for the knicks parade it was the perfect spot. I was impressed with the hotel and the room exceeded my expectations.

Although we stayed on a higher floor, it was very easy to go out. The elevator came very quickly. The room was clean and spacious.

The staff were consistently friendly and welcoming throughout our stay, which made a positive impression. The breakfast was simple but sufficient to get our day started, and the room was clean and comfortable enough for our needs. Most days, we spent our time exploring the city from morning until evening, returning to the hotel mainly for a good night's rest before heading out again after breakfast. For that purpose, this hotel served us very well. Considering the price, I felt it offered good value and met our expectations. I would definitely consider staying here again on a future trip to New York City.

Location Customer service

The room was very clean. The hotel is in the good location. When I arrived at 9.00 pm the check in wasn't very good. The workers weren't helpful. Their behavior was disrespectful. I paid for a breakfast room but they said no. I showed all my documents to them. My room didn't look like it did on the booking site. I learned next morning they gave me a smaller room. I paid for a bigger room and I stayed in a smaller room. Despite that, their behavior was still so bad. They processed a security deposit of 200 dollars and paid it back 8 days later. This information also wasn't on booking . I will definitely never ever stay there again.

got the job done, room is small but i like that there’s a kitchenette and also free breakfast. i enjoyed my stay and would return. also the price was pretty decent compared to everywhere else i was looking.

Great location, good breakfast, beautiful view from the window Nothing

All staff members were extremely courteous, knowledgeable and helpful. Breakfast was very good with fresh fruit and eggs, and yogurt available as well. Great way to start your day.

Very good

Would stay again

Location 3rd floor lounge area washroom never use , it was so dirty. Despite informing front desk to add my bonvoy number he didn’t added so now have to do whole procedure with Bonvoy.

Exceptional

Pleasant

Phone in room didn’t work. Called front desk from my cell and waited in hold for 12 minutes. Asked for silverware for the room. Brought 2 forks and knives. Not even with a napkin. The guy just handed them to me. Ick.