NoMo SoHo

My room didn’t have any basic hotel things including HANDSOAP! I called several times and no one would answer the phone. I went to front desk 4 times in one day and they seemed annoyed every time I went to ask for something. My room didn’t have water, slippers, hand soap, robe, iron. Basically anything a hotel room should have. They said they would bring it up and when I finally got a hold of them they said the shipment for hand soap didn’t come in and they could bring me shower gel. Umm hello? There are stores next to hotel. Shower gel is not the same as antibacterial hand soap. I felt like I might as well had gone camping or something. I wrote an email to them and still haven’t gotten a response. Terrible experience. Would not recommend.

Drinking water could be topped up in the gym only, no other drinking fountains in the hotel. The complimentary morning coffee station often ran out. It’s a great shame that the hotel doesn’t sort out these basic issues otherwise I would have given it 5 stars

I don’t understand why as a hotel guest I could not sit in the outside table area just to relax and have a drink. The staff told me I had to order a meal. The location of the hotel is perfect and close to the subway. Very quaint hotel.

I came into the room and I needed to go to an event immediately afterwards there was glitter on the bed, literally a ton of glitter, so it ruined the clothes that I was about to wear out because I put it on the bed as I was trying to get ready to go out. I complained about it when I got back from my event. They moved me to a different room that different room did not have any hot water.

Amazing view and accommodating staff. Clean and spacious.

First room had no AC so not sure why they put us there. However the staff was quickly accommodating. Rooms could use serious upgrade. The leather headboards were peeling and baseboard was destroyed in bathroom. Wouldn’t stay here again.

Grout work and marble flooring needed some help. Marijuana smell penetrated my room. Can’t seem to maintain a good temperature; vent blows right in your face

Great hotel. Room was clean and staff was great. The location was perfect. The downstairs restaurant was wonderful.

Location is perfect. Rooms need updates asap.

Amazing

Great property, best view around if your in a balcony penthouse suite

Very disappointing stay, especially considering the price. From the moment we arrived, the experience was poor. We had informed the hotel in advance about our arrival and requested early check-in, but despite arriving at 7 PM (well after the official 4 PM check-in), reception told us our room “might not be ready” because of late checkouts. That is simply not acceptable. What stood out the most was the attitude of the daytime reception staff — cold, dismissive, and rude. After a long flight, this completely ruined the excitement of arriving and set the tone for the rest of the stay. Unfortunately, the issues continued throughout: the room drawers would not close properly, the bed headboard was chipped and flaking (which felt unhygienic), towels were unusually small, housekeeping repeatedly failed to restock water, there was a water outage, and the room phone did not properly connect to reception or room service, forcing us to go downstairs for basic requests. At one point, after asking for water because it hadn’t been restocked, it took nearly 50 minutes and two reminders at reception just to receive two bottles. Individually, some issues may seem minor, but together they reflect poor maintenance, poor service, and a lack of care for guests. For the amount paid, this stay was far below expectations and not worth the price.

Very good

I listened to a friend and booked this hotel instead of a bigger name hotel that’s not a small boutique one. It wasn’t my favourite. The only good things about it were the location in SoHo and that we were able to check-in early after a red-eye flight. The first room was hot like a sauna and after some back-and-forth we got switched to a new room with a better view. But the new room’s ac was struggling biggggg time. We had to leave our blinds closed all day and couldn’t enjoy our room during the day as it was so hot. There’s no fridge, no tea kettle or any comforts that normal hotels have. The rooms were very dated and so was everywhere else but the main floor. The carpets were worn down, the bedframe was peeling where we put our heads, the baseboards damaged in the bathroom. When we would ask for assistance from the workers downstairs they were nice but not helpful for something as simple as calling a cab for us to go to the airport. Overall for the price, or slightly more, I would have stayed elsewhere to be comfortable.

Creo que fue un buen servicio

very nice hotel, location and...

Bad

Location , was great close to subway so easy to get to anyway Nothing really.

As always the room was great. Great location. But this time the restaurant was closed for breakfast and closed at 4pm on our arrival day. So plan needed to change. Why I don’t know. But what a bummer. We looked forward to eating there.

Pros: fantastic location (perfect for metro and Uber pick up), good views from the rooms,