ModernHaus SoHo

Wonderful, very nice, thanks

Great location, beautiful room, friendly staff

Great staff, great location, comfy bed.

Great location, and easy to get to within the city. Three major problems. Room was ready 30 minutes late and we weren't notified about it finally being ready--we had to go to the front desk. Second was the linens were stained in the room when we arrived, had to get them replaced. Third was that the AC didn't work in our room! We asked them to fix it while we were away and they didn't. We arrived in our room in the middle of the night with no working AC and had to change rooms. The room we changed to was actually a downgrade from what we booked. We originally booked the sky suite, and we got downgraded to a standard room. I said we're fine staying there just to avoid changing rooms again as long as we're compensated for the downgrade. We got $100 in service credits and a late checkout as a result. A $250 value (with the late checkout being questionable) for a pretty expensive upgrade. Overall, I wanted a relatively luxury experience in the city and we paid a relatively luxury price for it. What we got was a cluster of problems and a staff that seemed bound to enforce policy instead of help correct the issue.

Superb

Superb

Exceptional

Exceptional

Very good

Very good

The property has a very cool feel while being in a very stellar location. Close access to multiple subway lines, and walking distance to pretty much anything you’d need. This was my second time staying at the property and the first time the staff was much friendlier. The rooms are in decent shape, but it’s unfortunate many are facing a giant construction site, and additionally several of the bathroom fixtures weren’t really working well - the shower leaked out of the sealed corner (not even counting where the pane of glass doesn’t connect to the wall) and the sink was extremely slow to drain. I think the biggest factor is that this is listed as a five star hotel, but this feels like a comfortable four. Everything was just “ok”, I think you’d have better luck booking at a really nice four star hotel and saving yourself some money.

Superb

Rooms are small but very clean and nicely decorated. The hotel is extremely well situated at the edge of to SoHo and a super easy walk to the 1 subway and 6th Avenue. The pool is tiny and the rooftop becomes a club at night so it’s not as relaxing an amenity as we had thought it would be. But it is quite a decent value if you can get a good price, and the staff are very nice.

Great hotel as usual. Staff really nice, rooms are big, bed confortable Might need a bit of refreshment

Superb

Modern central Clean roof top bar Nothing not to like

Excellent location. Large rooms. Very comfortable Construction in the area

What I liked less was the wear and tear of the hotel: hallway carpets and room cabinets have been intensively used. When we came in, the sink stopper was jammed and had to be repaired, rain came from outside into the room and the TV was either too cheap or too old that simple Netflix streaming didn't work. We noticed the residuals of room service of another room were not being picked up from the hallway for several days.

Excellent location. Rooms are relatively large

There was literal hair in my fridge when I was arrived! The roof area wasn’t even open the entire time it was supposed to be. The staff were nice, but getting them to set up a car for me was an absolute mess and I ended up just taking cabs. I spoke with the concierge before arrival about getting a certain pillow selection, and the person at the desk in check in had no idea what I was talking about when I arrived. I do NOT recommend anyone stay here. I have stayed in better places for the same price, there is NO WAY I’ll stay there again.