Holiday Inn Express NYC Chelsea – NoMad Area by IHG

good

This "no frills" hotel is super convenient for those of us traveling into NYC via Amtrak and also convenient for its easy access to multiple subway lines. But, what floored me about this spot was the staff. During the height of World Cup insanity, with countless guests streaming in and out of the hotel, and many camped out in the lobby--the staff was unwaveringly kind and helpful. They were unflappable, even with a long line of folks checking in--or with requests. The complimentary breakfast was more ample than most and I scored many a bottled water at the front desk--as well as some freshly baked cookies in the afternoon. It was all unexpected as they certainly didn't need to do any of these niceties, but it was all very much appreciated!

Easy to get around. Decently clean room. Okay amenities. Good value for what you get location wise. Great spot for easy access to midtown, the village, etc.

Kudos to all the front desk employees especially the one during day time.

Good breakfast

Anna and Alana were wonderful people to deal with, Very hospitable. Staff was nice as well. Great location. I wouldnt stay there again. Rooms to small. I found it very noisy. cheap building. I based my trip with cost in mind compared to other hotels and thats what happened. you get what you pay for. It was like living in tenement housing

Wonderful stay. This is our second time and will be back. Highly recommend. Centrally located and safe.

The morning front office/desk staff is amazing and super friendly. The night shift staff not so much. The breakfast was standard hotel buffet breakfast. The free water bottles were a life saver. I am a big water drinker and to be able to take some each morning saved me a few bucks!

The elevator was horribly slow and the breakfast area was very small making navigating difficult. Front desk clerk was rather rude and left much to be desired

The staff is incredibly kind and helpful.

Clean room and lobby.

On my arrival at the property, my first experience with the receptionist, Jenni, was very poor, she didn't not greet, her mood was poor and seem disinterested and not happy with her job. She was argumentative and never took responsibility of her mannerisms. However, the rest of the staff were great.

Location, friendly staff, breakfast,cleanliness Elevator was broken and take long time

Rooms cleaned daily, your basic Holiday Inn breakfast, water pressure was meh, one ice machine on the first floor.

Proximity to purpose of stay. Congested breakfast area, beds not comfortable

Perfect location in midtown and good breakfast There were no cinnamon rolls on the breakfast buffet. That's one of the reasons we book Holiday In Express.

Very good

Superb

We had a great stay at this hotel. The rooms were neat, clean, and well maintained. The hotel offers complimentary breakfast, bottled water, cookies, and beer during specific hours, which was a nice bonus. Its location is excellent—just a short walk from Penn Station, Moynihan Train Hall, and Madison Square Garden. Most importantly, the staff were incredibly accommodating, friendly, and attentive throughout my stay. I would definitely recommend this hotel.

During our stay, we received texts from the staff asking about how our stay was going and whether the staff could do anything more for us. That has not happened in our other hotel stays, and certainly not in a moderately priced chain hotel like the Holiday Inn Express. Breakfast was free and contained the usual offerings, but a cut above in variety. The location on 29th between 7th and 8th Ave was perfect for walking to nearby restaurants.