Holiday Inn Raleigh-Durham Airport by IHG

Been booking this hotel for 3 years, and this year they charged for every little thing. Complimentary breakfast was now $15.99 parking is now $10 a night. Staff told us if we didn’t use all our breakfast vouchers we’d get refunded. During checkout they refused to refund the unused breakfast vouchers and staff told us to get the hell out of the hotel when we argued. Walkway on the side of the hotel has uneven steps, that caused me to trip and break my wrist and have a contusion on my ribs. Will not book here again everything we liked about this hotel they no longer offer.

Super clean and super pleasant!! Everything was perfect!!!

The staff was not helpful at all. When I called to ask about a charge I was rudely cut off before I could even ask my question. I asked for the manager and the lady replied she was the night manager. Then continued to cut me off. I would hope being in the customer service industry Holiday Inn would respond with better service. Not impressed and ended up being hung up on.

We have stayed at this hotel many times. It's been our go to hotel whenever we travel from RDU, they have parking and an Airport shuttle, are very close to RDU. We have always been very happy staying here. BUT the problem we encountered staying here on each end of our last vacation is the room noise that is now present that we have never previously encountered. I'm not talking about loud guests, I am talking about a noise that sounds like the 'rumble of air turbulence noise' you hear when jets are slowing down to land. Maybe the hotel got a new rooftop air handler system or new fans moving air throughout the hotel? I don't know what is causing it but you cannot sleep in peace without ear plugs. Which I used but then can't hear if there is some emergency at the hotel. I think we were on the 2nd floor before our trip and we were on the 4nd floor after trip and both rooms had the issue. I would give this hotel a 5 star rating if it wasn't for this problem. If you dont mind wearing ear plugs, its a nice place to stay.

I had an excellent stay at the Holiday Inn! From the moment I checked in, the staff was friendly, professional, and welcoming. The room was clean, comfortable, and well-maintained, with everything I needed for a relaxing stay

Breakfast should be free like all the other Holiday’s Inn.

What I did NOT like in this lovely hotel with the great staff is the fact that breakfast was an extra charge, and that was not communicated in advance.

Exceptional

Decent property with indoor pool. They just price gouge you with paying for parking and $16 per person breakfast which is usually complimentary. Expedia had it listed free/included when paid and then it changed when I had the receipt. Interesting … additionally the staff were rude unhelpful. Had black trash bags on the window when we arrived.

Regardless of these issues and planes flying overhead, we had a nice stay, slept well and enjoyed having a coffeemaker, microwave and frig in the room.

Nide place. It served it's purpose

Great breakfast with a number of selections.

I stay here often for medical appointments in the area. It's a top notch hotel. In particular the staff are always, courteous, helpful....always excellent customer service.

Clean, large, and beautiful

everything was great...The room was immaculate, the bathroom was a good size, the business center was useful, the staff were pleasant, and there was a shuttle to the airport. nothing...

Always a pleasant experience when staying here. Never any complaints. I’d chose to stay here over and over again.

They will charge you $10 for parking per day.to park in the parking lot at the hotel.......that's not cool!

Very close to the airport. Was not happy with the $10 parking fee for each night.

Buen hotel buen desayuno

The stay was comfy and the shuttle to the airport was very convenient. My issues were the pool was too cold for me to really enjoy, despite it being hot outside, and the ease of getting a shuttle back. The water may have been warmer if it was outdoors and soaked up some sunlight. There was also a nice bar/restaurant on site. I only ordered some drinks to go but service was friendly. I did have an issue on my return trip. No one at this facility was answering the phone when I needed a shuttle back to the hotel to get my car. I ended up calling the sister hotel, Holiday Inn Express, and they helped me out. Also, do not pay for parking through Expedia. The hotel does not take that as payment for parking which is $10 a day. So now I'll have to take time out of my day to sit on the phone with Expedia and hopefully get my $30 back.