Homewood Suites Southwind - Hacks Cross

Had Homewood Suites notified me earlier, I would have appreciated the opportunity to make my own arrangements rather than being left with no practical options upon arrival. Unfortunately, the Hampton Inn was less than ideal. The room felt damp and musty, the air conditioner was very noisy, and the floor was sticky. Since this was only a one-night stay, I decided to make do rather than spend more time trying to find another hotel. I was also unable to leave a review for the Hampton Inn despite my experience there. While I understand that unexpected maintenance issues can occur, I know this was not an isolated incident because two other guests were turned away before me. The lack of communication was the most disappointing part of the experience. A simple phone call, email, or text before my arrival would have allowed me to make alternate plans and avoided a frustrating start to my stay.

I couldn't tell you how clean or anything when I got there they said couldn't give me a room because of maintenance issues. Sent me to another hotel . They didn't have the room I needed I needed two king beds instead I got 1 king and sleeper sofa which was not what I pay for. The air conditioner wouldn't stay on would work just about 1 hr then turn itself off then I have to turn it back on.

It was absolutely disgusting I checked out right after the first night. Stains all over the wall, nasty bathroom with mirror not cleaned, they also gave me the wrong room, couch had stains on it, and there was no sink cabinet along with what looked like chewed holes right next to it in the cabinet

there was no hot water. The bed wasn’t comfortable

Exceptional

The first day we got there the air was out so they put us in another room which was infected with roaches, call the front desk to let them know and they offered to move us again well we had drove 4 1/2 hours to get there with 3 kids that were exhausted we stayed in the room asked if the kids could go to the pool they lied and said that the chemicals was being put into the pool and gave us wristbands to go to another hotel for the kids to get in (absolutely a mess) went to check out and was explaining all this to the desk clerk that could’ve cared less and all she said something was left for the manager but it’s nothing we can do because you checked in with a 3rd party!!! I have stayed in hotels from Las Vegas to Alabama and this was the world worst ever!!! I wish I could get my money back so bad

Mostly everything. The rooms need upgrading. Bathroom missing handles and room service is very poor

I first arrived a checked in, it went by smooth my room was a bit stuffy so I changed the temperature on the thermostat. An hour went by it was still hot. I got moved to another room the air was fine but where the room was located in the building was not ok at all.

Centrally located. Appearance could be improved.

Appearance could be improved.

Superb

The breakfast was ok. No water in the pool, property was a bit rundown and not the cleanest. The AC in the room was very loud.

There was no hand soap, no dish soap.

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N/a Na

I'm still waiting on my security deposit to be reimbursed!!

The convenience Had baby roaches

Staff was friendly and attempted to be accommodating. Facilitys were horeid. Water damaged. Items left from previour gusts. Dirty carpets, ac vents, leaking ceilings, dirty and worn dining furniture. Sparse supplies in kitchen.

Facilitys were horeid. Water damaged. Items left from previour gusts. Dirty carpets, ac vents, leaking ceilings, dirty and worn dining furniture. Sparse supplies in kitchen.

GreT