Canopy by Hilton Memphis Downtown

Great location. Parking is expensive. Coffee provided is very good

Immaculate! Just amazing!! My entire experience was beautiful! The rooms, the bar, the staff the atmosphere and our feeling of safety! Loved it.

Everything Nothing

It was ok

This property was very modern and convenient. My bed was comfortable and the room was clean and gave a relaxing feel. The front desk attendants were very friendly and nice. The bar and restaurant area has a very elegant look.

Perfect location for fun! Great staff

The hotel accommodation and location was good to access places of interest, Sun Records, Beale Street, various music museums. The staff who provided breakfast service in the restaurant were welcoming and attentive. Breakfast itself provided a good variety of food. The "hostess" on the evening of 10th May was very rude and unhelpful. This was Mother's Day in America. We checked with Hotel reception if we needed to book a meal for the evening meal, they informed us that it was not necessary. We also checked the Hotel's events calendar, a Mother's Day brunch was advertised, for which booking a table was required, nothing for the evening. We therefore, decide to eat at the Hotel. However, when we asked for a table the "hostess" informed us if we had no reservation, a table was not available. We explained we had checked beforehand and no reservation was required. She rudely repeated no table available. As it was 2000 and restaurant was shown to stay open until 2200 we said we were prepared to wait. She then informed us, also in an aggressive manner, that the restaurant was closing in 20 minutes (2020). We politely pointed out that the restaurant was shown to be open until 2200. She basically shrugged her shoulders and restated restaurant was closing in 20 minutes. I believe we were not the only people to be faced with this attitude on this night. Her unprofessional behaviour certainly did not show the restaurant in a good light. We did speak to reception, but all they did was to apologise.

Pleasant

They didn’t have the room I booked gave us a smaller one where things were broken and then they couldn’t move us

We loved our room. It was exceptionally clean with well- throughout amenities. Only thing that was even a little annoying was the sounds of traffic and surrounding entertainment. This went into the wee hours of the morning, but we still had a pretty restful night!

My wife and I favorite place to stay while in Memphis!

It was a great location

Superb

It's across the street from the Peabody which makes it close to everything we wanted to do. The restaurant in the lobby is really good and the staff was helpful. In the alley near valet parking is a little BBQ spot that the guys who parked our car recommended and it was great as well. We definitely will be back.

N/a

Good

Great place

Didn’t eat breakfast. Parking was excellent. Staff was nice.

The stay was wonderful! I’m a Memphian and I’ll give it 3.5/5

Was an excellent stay