Holiday Inn Toledo-Maumee (I-80/90) by IHG

The staff was amazing, check in check out a breeze.

They switched our room to the top floor because there were a lot of (loud) kids there that weekend. Very nice and extremely understanding!

We loved the hotel

Nice and clean, and just off of I-90. Sabas Bistro was great with excellent service and right in the hotel.

Great crew of people who treated us with kindness and respect

Clean, organized, comfortable, great location

The staff attitude

Superb

Great staff big room but need more clean

Passable

Great location, staff was very friendly and it was a clean hotel

Staff was friendly and the room was clean. The fitness center was very uncomfortable due to the preset thermostat at 76 degrees. Please fix this. It was like a sauna in there. There was no hand sanitizer. I did appreciate the cold water dispenser though.

great location, easy check in process, friendly front desk great stay

Excellent breakfast. Great waitress who served us.

The carpet in the room and hall was filthy, stained. The shower had handprints and soap scum on the wall. The restaurant refused to honor pricing printed on elevator wall. The one manager just sat and was on his phone at all times. After all of my years with HI, it keeps getting worse. There was no pride showing. The elevator had grass on both elevator floors. Most likely carried in on customers shoes, but that was for 2. When we went to our room for the first night, there was a piece of plastics on the hall floor, when we left 4 days later, it was still there.

Good

The room was clean. The beds were taller than expected so it was an issue for my littles and even I had to make an effort to get on the bed. I did not interact much with staff. I didn't check out the restaurant. Biggest complaint or concern is that something may be in the water. Shower felt soapy like I couldn't wash off. I felt sticky after.

It's was pretty clean They had old gross discolored Christmas decorations out front in the planters and it's was April. They didn't provide enough toilet paper, only half a roll was there when we got there, we stayed for 3 nights 4 days. I bought my own toilet paper because we never could catch a housekeeper and front desk was always busy

Exceptional

There was no one there when we arrived. We waited in the lobby for 10 to 15 minutes and someone finally came in. Went to the room and it wasn't even cleaned. The pillows were on the floor, the pillow cases were laying on the bed. She gave us a new room. I just don't know how a room here with a king bed gets a 9.2 excellent rating on expedia. We have been traveling a little lately and 2 out of 4 supposed excellent hotels were not very good.