Courtyard by Marriott Charlotte/Matthews

Super clean and most of all quiet!

The room was very clean and quiet - we didn't hear any outside noise or noise in other rooms. The breakfast the next morning was lacking a lot of options, so we did opt to go elsewhere to eat.

It was convenient place. Good gym and breakfast

Not clean room and dirty sheets

Presentable.

The location The lack of communication between the staff and booking.com . There was construction on our floor that was loud and noisy not to mention the smell made us nauseous. They agreed to refund our money because they were unable to relocate us to another floor. We have not received our money yet

Overall great

Beautiful property inside and out truly. I love the Marriott hotels from courtyards to towns place suites. This property was phenomenal! Everyone was wonderful and kind. Literally would make sure we were taken care of. Ice machine next to our room was down, but they had another one on the opposite end of our room. They also were doing renovations so the paint on the walls weren’t finished in the hallways on the third floor. Also, our room 358 phone in the room didn’t work. Found out multiple rooms the phones weren’t working due to their renovations and being re-wired.

Property was clean and safe. It’s fine if you have a car, but otherwise there is really nothing to walk to for food, etc. and no sidewalks to walk on.

Was given a room near the exit door. I should have asked for a different room but decided to stick with it. As I feared, people came in and out all night slamming the door - not ideal for a god nights sleep. The hotel was fine, it was my fault for not trying to change rooms.

Slept so very well!!! Not sure if it was the bed and bedding or sheer exhaustion, but i havent slept any better in months!

It was busy. A couple of soccer teams were there. A couple of the boys were knocking on my door. They saw me on my balcony. I was at the hotel by myself. They told me at the desk i would get housekeeping. I was there 3 nights without housekeeping.

Never been to a hotel that charged for coffee but I suppose that's the new norm.

The menu was weak dose not meet the price point.

. Breakfast

Room clean, staff exceptional. Breakfast expensive for what you get. Not enough selections especially if you have special dietary needs. Lots of street noise.

Stayed 2 nights and did not get a room clean day 2. Unacceptable. Please refund or credit a night

Hotel was fine for a night as we were traveling through the area. It appears that they have tried to do some renovations but haven’t quite completed the process. We didn’t eat breakfast at the restaurant but it looked fine. The area around the hotel was busy and we noticed what looked to be an abandoned car in the parking lot. Its presence made us a little uneasy as we arrived late at night but, all was well. Staff was very friendly and efficient upon arrival and check-out.

Small room, light block drapes were very difficult to close and then couldn't open them. Microwave door fell off in my hand

Didn't have the room that was reserved, tild us since we booked through hotels.com that there's nothing they will do.