Quality Inn Marysville

Half the time the key cards did not work. We stayed 2 nights. On first morning we went to breakfast and there was no coffee. They told us they were out and that some was on the way. Next day sign on coffee machine saying out of order. Nly coffee in our rooms was decaf. Bed mattress did not have mattress cover. Our top comforter was stained underneath. Walls were very thin. We heard everything through the walls. We stayed over two nights for a wedding. Got back to the hotel at 12:30 in morning. Needed new towels to shower. No one at front counter. Rang bell waited and rang bell again. Waited total 10 minutes No one answered so went back to my room. Next morning I asked for clean towels was told yes and then made to wait while person behind counter checked out other guests before getting towels. The dining space was often dirty ( food on tables and floors) . They have signs up that say 8.3 rating but no way! As I sat eating breakfast those 2 days I overheard at least 10 people having trouble at the front desk. Some with key cards Some about rates being reserved at one price and being charged another. People locked out of their rooms and even the maids card did not work. The hotel was pretty full and there was not enough parking for guests.

Exceptionally low rates for quality and comfort.

Nice place

An older property that could really use some investment. At the price point, you can't expect much, and everything that needed to work (stuff like the AC, the plumbing, the refrigerator, the window blinds) worked, the room was reasonably clean, and the front desk staff was helpful, cheerful and efficient - something I wish most price-point hotel managers would understand. You can have a less-than optimal facility, but if you staff it with less than optimal help, you're doomed. The guy working the front desk saved the day - and my impression of the property.

Dirty room. Dirty towels left in the closet of our room. No soap in the room. One pillowcase was dirty. Food stains left on the bedside table. Shower door would not shut. Sheets smelled like smoke.

Staff mess up our room. Gave us a room and key that had people already in the room. How embarrassing it was for us to open a locked room with a key card we were given to open it to guess already in the room let alone the mother and children we walked in on. Went back to desk had to wait in line again to get different room. Then she didn't tell us where the room was so we tried to find it our self, could not had to to back to the desk while we are carrying all our luggage for her to tell us it was kinda in a different part of the hotel that we didn't realize was connected to that hotel. Room had lady panties under the bed and pop corn on the floor for the last people. Had coffee maker with coffee with not one cup to pour into or even a water cup to use for brushing your teeth. I know some of these things a minor but when you put it all together it was not. Breakfast had burnt sausage and burnt eggs. Oj was ran out it was like water. After driving almost 5 hours after working all day it was 10pm when we got there I was spent and to have all this happen was just not happy at all. I take blame for the working all day and driving that far. But we wanted to start our vacation early. The rest of the issue was the hotel. Would not recommend this place to anyone with our experience.

The window in our room was open when we got there…the floor felt wet and weird. The breakfast was all out by 8:40 and was disappointing.

I eventually called the manager and he acted clueless and then pretended that he was going to fix it. Again nothing was done, not even an apology for leaving us in a room without air conditioning during a June heat wave. There were also several cars in the parking lot that seemed very shady, with people wandering outside the motel that didn’t seem to belong there. We chose this motel as a halfway stop between cedar point and kings island and the reviews were decent, but this place needs new management and staff needs hospitality courses, because overall a room with zero fan or ventilation and broken air in mid June was the worst experience of my life

The rooms with one bed and couch are lovely and very comfy would rate this top tier with big tv

All is good , except the person in the morning…. Is bad person in all

THIS HOTEL CONTINUED TO AUTO CHARGE MY CARD FOR DAYS AFTER WE LEFT THE PROPERTY , CHARGED FOR 8 ROOMS WHEN WE HAD 4 ROOMS AND CHARGED MORE THAN AN AGREED UPON RATE FOR THE TIME WE STAYED. SPOKE TO SEVERAL STAFF TRYING TO RESOLVE THESE ISSUES AND THE GENERAL MANAGER SAAWAN PATEL TO NO AVAIL. THEY SAIOD THEY WOULD STOP THE AUTO CHARGES BUT DID NOT. WE HAVE DISPUTED THE CHARGES WITH OUR BANK AND HAD TO CANCEL THE CARD THEY WERE CHARGING. ALSO WE WERE PUT IN DIRTY ROOMS AND WHEN WE WERE MOVED THEY GAVE US A ROOM WITH ANOTHER GUEST IN THERE, WALKED IN ON HIM IN HIS UNDERWEAR.. ITS TERRIBLE

This hotel was not worth the price. The handle on the door to the outside was broken, so anyone could access the rooms. The worker checking us in messed up, I paid online and then they tried to charge up at check out too. All the hot breakfast machines were out of order. The tv was broken. The ac was broken.

QI has really went downhill. Rooms looked dirty, the LD, and well worn. This place has seen much better days. Sheets were clean and the bed was comfy.

The room itself was fine, but I probably wouldn’t stay here again. The exterior door didn’t lock, so nonguests could have easily entered. And it looked like a decent breakfast buffet, but realized the toaster and waffle machine didn’t work. They blamed that on new staffing?

The beds were very uncomfortable, couldn't sleep. No coffee at the breakfast.

The first room was really hot and the fridge didn’t work. The second room wasn’t much better…Shower was gross and dirty like it wasn’t even wiped down. The girl at the counter was nice and got me into the other room. No iron but had an ironing board. Only had sausage, make your own pancakes and a couple bagels and yogurt for breakfast choices. No fruit. Disappointed. Not very quality if you ask me. Won’t be staying here again.

Dirty room, including nail clippings, the whole place is worn out, another guest was checked into our room after our arrival. . .

Overall this hotel was not up kept, the shower was dirty, chipped paint, dirty carpets, etc. Very overpriced for shat you get

2 hours to check in because computer system not working ans staff had no idea what to do. R!n out of food for the breakfast station and hour before it ended

Cleanliness needs a lot of improvement and needs to be remodeled