Hilton Garden Inn Macon / Mercer University

Staff was great. We got in at 1:30am and checkin was seamless

On the way during a storm, he was in a motor vehicle accident- a car hit him broadside and his rental car totaled. As soon as I found out he was physically ok- I phoned the Hilton Garden Inn and advised them of what happened, offered a police report and spoke to LaToya who said it was no problem to cancel, but I would have to do this through Hotels.com since I booked through them. I filed a notice with hotels.com and was advised the next day that the hotel had denied my request for a refund. Terrible customer service in the face of an unexpected car accident. Will never book at a HGI again! Charged full price for a room that he could not make it to because his rental car had been totaled by another driver and he had no way to get to Macon as we live in FL and he was on a business trip. Wrong business philosophy.

Great place next to the college. Outside areas were great for relaxing after a trip

The property was very well maintained, all of the staff were exceptionally friendly and knowledgeable. Our bartender Erica was so welcoming and after a long day of travel we to were have a bite to eat and a drink with nice conversation. 💕

Bad

Horrible Roach in the room the first night and the beds are hard as a rock.

Exceptional

Superb

Exceptional

No complaints good location, and I was pleased

Clean room, nice views, and friendly staff.

Amazing breakfast, all food was delicious

My oldest attends Mercer University so a hotel right by her is definitely convenient. Especially during the move out of a dorm & into a storage unit just down the road from her. So I liked the convenience very much. And the staff. You have amazing staff! That coffee isn’t available 24/7. It truly was my only hang up.

Rooms need to be cleaned more than once on a 3 night stay. You should not have tonask for fresh towels everyday

I had to go to my vehicle and get a printout of my booking information to prove to the clerk that I had reserved and paid for the room.

The front staff was very gracious and accommodating, However, our room was awful. The toilet had feces down the front of the bowl. My wife who is a cancer patient had to clean it with a washcloth after housekeeping failed to respond. One of the twin beds has blood or some type of red fluid dried. I gave my wife the covers from my bed. Finally, both beds were worn beyond usefulness. Overall, the worst Hilton experience I have ever had. Cleanliness and beds beyond useful life

No housekeeping. Toilet runs constantly. Shower drips. Property has seen better days.

Everything

Exceptional

Convenience, cleanliness, excellent staff Comforters were thin.