Hyatt Place Cleveland/Lyndhurst/Legacy Village

Bathroom looked clean but smelled old The conditioner was terrible No slippers Ver comfortable bed Quick check in and out

the room was very clean - the location is excellent - the hotel is attached to a beautiful mall with some great dining options! The amenities in the Hotel as far as bar and eating were not good so don't count on spending time in the lobby! Other than that I highly recommend for the location and the cleanliness!

If you like a dark room to sleep in, this isn't the place for you. There is a large gap at the bottom of the front door allowing a significant amount of light into the room. Also, the black out curtains are white, not completely opaque, and do not reach all the way to the window sill, allowing light to enter the room.

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Check in was easy. Room location had a nice view. Breakfast was good but kitchen staff slow to replenish items. The pool and gym exceeded my expectations. Complimentary parking was exceptionally appreciated. My only complaints were both minor compared to overall stay. No microwave in room. Fridge was warm from being left open.

Very good

The breakfast options are okay. There is no coffee options after breakfast in lobby like most hotels l. Rooms are clean. Some items rusted in hotel. Pool is supposed to be heated but is really cold.

AC can only be set as low as 68° . It wasn't as cool as we wanted it to be. Other than that the hotel was pretty quiet

We enjoyed our one night stay. The staff were very nice.

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The room was clean and the hotel seems nicely kept. I had an issue upon check out where I got charged for the room by the hotel itself after I had already prepaid through Hotels.com. We called the front desk for assistance with how this happened and how to reverse it and he was the most unhelpful person ever. He said that it wasn't true and that they charged hotels.com but I was literally looking at my bank statement with the charge. At some point in the conversation he asked to put us on hold and he completely disconnected the call. We called back, and he forwarded the call to a reservation service for Hyatt that has nothing to do with anything to help us resolve the problem. I will have to dispute the charge with my bank because this has become such a hassle to get addressed by anyone. Hotels.com has tried to be helpful but everyone wants to see a bank statement when the monthly billing cycle hasn't even ended yet so I can only provide a snap of the charge online. Anyway, this hotel is nice, but watch your wallet if you pre-pay.

Great location, Very clean, courteous and helpful staff.

This was one of the nicest hotels I have ever stayed at! We were in town for a graduation and it was perfect!

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Friendly staff, very clean, great location and good breakfast.

Todo excelente, ubicación céntrica, área super tranquila.

Hyatt Place Legacy Village is our go-to hotel whatever we visit Cleveland. The property is clean, the rooms are comfortable and convenient to a variety of local places and activities. However, the last two stays here have been problematic in that NO housekeeping was provided, despite my being a Hyatt discover member, despite promises on arrival that our room would be cleaned daily, and despite repeated, polite inquiries with the front desk staff.

leaving my girl

Very good

The room was exceptionally clean, and the staff was friendly, welcoming, and always helpful throughout my stay. Parking was readily available, which made coming and going very convenient, and I always felt safe walking to and from the hotel at any time. The location was also a major plus, with easy access to a variety of restaurants, shops, and other nearby amenities.