Cameo Beverly Hills, LXR Hotels & Resorts

This is the first time I have stayed at this property. Every single staff member has been polite, friendly and accommodating. A huge shout out to Dessy who went above and beyond to accommodate us. I also would like to mention Oma who who checked us in and was a delight! She is an asset to the Cameo. Concierge has been amazing! Sam, Chris, Jackson. All so great. I can’t wait to come back.

It was an excellent stay for us. Very comfortable and lovely room with a balcony.

The staff here is simply exemplary. This is how you would want your high luxury 5 star hotel to be ran. They go above and beyond for all their guests. From the valet gentleman to the front desk. All the way to the housekeeping and on room dining. Thank you so much for yet another great stay.

This hotel was amazing. The location of the hotel was superb and served as a perfect starting point for all of the commuting my family had to do while in LA. We stayed in the Hollywood Suite, and my family loved our time spent there. It was spacious, meticulously clean, and the room decor was perfection. Our stay was top tier from arrival to departure, and the staff was so welcoming and helpful. The room service was also absolutely wonderful, and the food met the impeccable standards set by the hotel overall. I will absolutely book here the next time I am in Beverly Hills, and I will recommend this hotel to anyone I know that has plans to travel to LA.

The door men. I stayed there for two weeks, and after extending my stay, I informed the manager that I was feeling unwell when she asked for my card. Despite knowing I was sick, she refused to give me a key to my room. After staying at the hotel for so long and paying for an extended stay, I was genuinely shocked by the way I was treated. The hotel had all of my information on file, yet she still would not allow me access to my room. I honestly couldn’t believe it. I am still shocked that someone calling herself a manager would handle a situation this way. This is not how guests should be treated at a five-star hotel. I’m sorry, but the experience was extremely disappointing.

House keeping doesnt clean the rooms properly. Both sinks in our room were clogged . The shower drain in the shower isnt large enough causing anyone using the shower to stand in 6 inches of water while showering ( disgusting ).

The front desk manager Jerin was incredible helpful. He checked me in. He realized it was my birthday and treated me like VIP instantaneously. I cannot Thank you enough. The following morning with my checkout Jared was working the front desk. Not only did do a quick helpful job. He also prepared me with coffee in a to go cup and water for the road. Thank you so much at this establishment for making my 40th birthday so special. Thank you Dominic and thank you Adane from the in room dining as well.

Everything was great but the surprise $77 parking fee, and $200 a night for a dog fee was not cool. They should be more transparent about it when searching for hotels.

We didn't like the choices of vegetarian items in breakfast was very less.

The service was phenomenal from check in to checkout and everywhere in between. There is no other option to where I’m staying when I’m in town.

Exceptional

Rooms are spacious, great design, nice pool, location is convenient. Beautiful hotel but staff is completely undertrained. Receptionist could not find my reservation at arrival, almost charged me again for the room at check in. As we had to move rooms in the middle of the stay they transferred only half of our bags. They seem to be making money of the valet parking which is 77 per night and have 4-5 people dedicated to that but they are short on staff at the bar. We ordered coffee from the bar one morning and someone decided to vacuum clean right around us at exactly that time (9am). Lastly they told us upon arrival that the pool was closed for renovation half of our stay but never mentioned it when I called the hotel in advance with questions about pool and parking.

Exceptional

The hotel was so relaxing and peaceful. The view was amazing. Jared C took great care of me and my family

Very poor

The room had a nice double glass door to the balcony which had a pretty view of the area. It was also nicely decorated, we were very pleased with the hotel. The valet staff and service was excellent! Nothing!

The staff was very pleasant and accommodating I have no complaints

Most disappointingly, when I called hotel to inquire about these fees after my visit, the staff was aggressive and unprofessional. This lack of service recovery has discouraged me from staying here again. Professionalism and clearer communication are definitely needed.

J

El hotel muy bueno pero podrían mejorar el servicio. No hacen la cortesía de la noche tampoco.