Hampton Inn & Suites Lake Mary At Colonial Townpark

Excellent staff and the building is well maintained

Everything was very good with the exception of hard beds. Several families at this hotel with small children. We never heard a sound once we were in our room.

The staff was very friendly.

The pool was closed but no one told us so we were swimming in it. Dirty!

The air conditioner in my room wasn't working and the air was not good.

Exceptional

Location The check lady didn’t let me know we had to request housekeeping and didn’t offfer complimentary water. My room and was rude when I called down to see why house keeping didn’t come. She specifically told me “oh you won’t be getting housekeeping today” rude as hell ! Them Then the one day the house keeping didn’t come they did not clean the bathroom or room at all just made the bed with same sheets just horrible.

We have to wait over an hour for our rooms

no

Check in was fast - my top floor room request was granted. Room was clean - hallways quiet Breakfast was good with ample seating. Staff friendly and helpful - location of hotel a 10 ! Snacks are priced high - went nearby to purchase Only one elevator was working

Great location, great price, very clean and comfortable.

The room was well put together clean nice amazing

No complaints at all. Very comfortable and safe!

clean good breakfast

We were told on the phone that we could check-in early at 1pm, so we arrived early. We weren’t able to check-in until past 3:30. Had they not told us to come in early, we wouldn’t have. The staff was pretty unhelpful and didn’t seem to care that we were waiting so long (per their direction), stated that they were understaffed and that check-in wasn’t until 3. Again, fine if they didn’t not tell us it was ok to check-in early. We wasted our time in Florida. Shampoo and body wash were not filled, not noticed by the cleaning staff during pick up days. Room smelled of mildew.

Overall stay was fine, but the front desk lady that was working at night was flat out nasty and rude. She has no business working in the customer service industry.

Property was super clean !

we did stay two night but did not get ANY services for our second stay. I had to go to front desk to get some towels. I told front desk at 7:30 am that we were gone for the day and with all that time in their hand, they could not clean the room? Also we arrive at 1:30 pm, so a little early, and we were told that our room was ready but for us to get in it will be an extra $20. I aid it...but SERIOUSLY...the room is ready: instead of providing a nice service to your guests...you prefer to charge $20 for a slightly earlier check in and get a bad review about it???? I am in the hospitality business and I certainly can not understand that!!!

up front handicapped parking that they charged me for......Staff was short staffed, but those I ran into were very nice.. Refrigerator was not cold, .... wanted to take a bath, tub was dirty, which was 9 pm that night. I gave up......the mattress needed to be replaced..... and more....and this was a handicapped room.....and they charge me for handicapped parking..... sad...

Breakfast omlett, that was just put out, was ice cold. TV speaker seemed to have blown bass. Hopefully this was not the norm.