La Quinta Inn & Suites by Wyndham Kyle - Austin South

Staff was nice&helpful. Bathroom outlets didn't work & room was alittle dirty but just looked like floor was washed without sweeping ahead of wash. . Overall, quiet & pleasant

Good

Some of the staff was very accomodating, polite and tried to improve my room situation but another staffer that was there most often although having a pleasant smile was more occupied with her phone that acknowledging me. The first room I was to check into on the second floor the door could not be opened when I came to the front desk since I was traveling with a dog I was offered a first floor room 106. The staff failed to inform me that the electrical outlets did not work bedside or in the bathroom, I had to go to my event with wet hair as I had no time to explore if it was an outlet situation or a hair dryer problem. The room door did not close properly and by my 3rd night it would not lock at all and I was moved to yet a third room. I took my dog out of the side doors to relieve herself but was unable to use a key fob to come back in that way and had to return to the front lobby to reach my room. When I asked about that I was told that happpens some time. Later I was told that both my room and the hall exit door was a known problem and they were waiting on a electrician who had done a shoddy job initially. Also the grass around the property was quite tall and there were some trip hazards like garden hoses left out and cinder blocks. The hallway on my side of the property smelled extremely musty and damp. The room did not smell bad or other areas of the hotel were ok.

Nothing The rooms were not clean. There was dirt stains all in the bath. Inadequate lighting. The thermostat was reading 82 the whole time.. we were there for a baseball tournament in the pool was inoperable

Michelle in the breakfast area is an excellent face for this location. She is very friendly, kind, and serves a very nice breakfast. Housekeeping was inconsistent.

Housekeeping was inconsistent.

The staff was great but when we arrived to our room we found a glass pipe in the bathroom. The staff moved us to another room but I’m just glad we found it and not my kids.

Good

Disappointed in the swimming pool kids look forward to going swimming and hanging out at the pool and the pool was very dirty.

The room was not properly cleated

Getting to the location, passed it up the first time as they share a drvway with the gas station next and the pavement was all torn up. Needs a sign of some kind pointing out to turn in at the gas station,

Joe at check in was great. The rest was horrible. The hot tub was filled in with cement. The pool was cloudy like a dead body may be in the bottom. The pool gate lock was cut off and the gate itself was rusty and sharp edged. The side entrance door had no lock so any methhead could enter the propped open door 24x7. The elevator was out of service. The door entering the 2nd floor from the stairwell was stuck like the foundation had moved. As for the room, the lowest volume on the tv was 10 and the tub was chipped and banged up. The windows were grossly stained so one could hardly see outside. The room was clean so props to the housekeeping staff! They and Joe get Five Stars. The rest is sad because I had stayed here many times since this was brand new. This place is severely run down. I am pleased that Expedia gave me a 50% credit on my account. I cannot return to this property.

I arrived @4pm Saturday and I was told him a room was not ready and I was asked if I wanted to wait 45 minutes or take another room from a king size to a double bed we should that time I was tired so I said okay when I got to my room the new room was not ready. And for what I saw I was not the only one.

None of the outlets in the bathroom worked. Wife had to shower at my daughters to dry her hair by a mirror. The fridge would fall out of the cabinet of yo7 opened the cabinet door. It was missing half of it feet.

Great service The swimming pool was dirty… it needed cleaning

The swimming pool was dirty… it needed cleaning

Didn’t take a shower as the tub was nasty. Faucet to the sink was loose and wobbly. Bed seemed to be clean along with the floors.

Good

The elevator was broken. The door keys would not work even after being moved to a different room. We were forced to go to the front desk and have staff escort us to our room to let us in every time we left the hotel.

Exceptional