Coral Reef at Key Biscayne

When I booked the hotel, I really used the pictures and comments to help me decide. I feel like Hotels.com does not do their due diligence to preview and critic the hotels they list on their website. I feel this website (hotels.com) has a responsibility on what they promote on their sites. I am very disappointed. Pool was green, always had to ask for towels, no hand soap (apparently don't use hand soap), never provided sheets for the pull-out couch, my son saw a coach roach, minimal kitchen ware and in the office, I saw multiple keys to my room which heightened my "safety" issue. Seeing so many keys available in the office should require a dead bolt on the room door. I would NEVER stay here again and would never recommend it. I have stayed in many boutique hotels along the coast from ft Lauderdale to the keys and this was unfortunately the worst.

No había buena limpieza

The accommodations were OK for the price they were asking

Staff is very servicial.

They seem to be updating the property but it needs a little more.

Place could use some updating. Looks much better in the pictures. One of the pictures showed the beach with a caption that said view from the room. That is misleading.

It had a dingy scent- cleaning products masking cigarette smell.

Perfect, absolutely amazing

The location The shower drain was very dirty

The hotel room was nothing like the picture. It was dirty, the bathroom window and closet door were broken. The apartment smelled horrible and there were stains on the floor and towels. Do not book this place. We left early. I contacted hotels.com for assistance but they were unable to assist because the hotel does not respond to calls or email. This was a blatant bait and switch scam.

Very Old building and not confortable elevador. One of the bed was broken. In the bathrom were some hair in the shower. Not good experience.

The rooms were nothing like the photos. The location is not well maintained. Our bathroom had a broken window. The closet doors were broken. The apartment had a musty foul odor. The appliances and the floors were stained. There were holes in the molding large enough for rodents. When we asked for another room we were told that they were sold out even though there was availability online. Hotel staff were not helpful or apologetic. We checked out early and were not refunded for unused part of the stay. I called hotels.com for assistance, but told they could not help since the hotel had taken our payment, not hotels.com.

Many things were broken/ not working. Shower in main bath only had cold water, could not pull open the large front room window shade,lots of rust stains, etc. The pictures shown on Hotels.com do not look at all like the real place. Also, many of the outside wall condos face a parking lot and that, along with construction on the other side of the lot make it very noisy! I would say adequate and roomy but very basic

Very cute little place. Was spacious, and clean. It's an older property but the staff was friendly and very helpful. Would stay again!

It was a wonderful property for the price. The only issue we had was the water got hot everywhere but the shower. Please fix your hot water in the showers and I would have no complaints. The private beach entrance was a really nice bonus and the pool at the property was nice as well. Loved the room layout and balcony! AC works great! Staff is very friendly and it’s super quiet. If u want to party and be loud don’t come here. We will come back again. Thank you for a wonderful stay!

Check in information when I booked reservation said the office would be open until 11 pm, but when we arrived at 10 pm it was closed. A note was on the door with our room assignment and said the door was open and the key inside. The rooms and exterior of the property need updating. Definitily a worn down property. Initially amenities were adequate but minimal. I considered moving to another hotel, but decided to stay and tough it out since it was just myself. On day 3 of 5 night stay I asked housekeeping staff for a refresh of towels, toilet paper and garbage bag for kitchen and she told me (in Spanish - no English) that I needed to get them from the office, which was closed. She reluctantly gave me 1 bath towel and 1 hand towel, but nothing else. I never saw anyone in the office during my stay. Furniture and linens had stains, bathtub and tiled floors had stains and chips, sliding door to terrace didn't lock. Safe was locked shut so I couldn't open and there was no one in office to assist - no matter what time of day I tried. This is definitely a low budget hotel and had I known I would not have booked. Parking was good and there was ample restaurants & shopping nearby and the beach was walkable, but not likely to stay here again.

We enjoyed the quaint pool area, the friendly atmosphere and the nearby restaurants. Other highlights were the complimentary parking, just a short walk down the street, and taking a day to take advantage the hotels bike rentals to explore the parks on either end of Key Biscayne is a must!!

Close to the beach! Good price!

Apparently thought I had booked a "loft" but was placed adjacent to reception for some reason. This is obviously an apartment building repurposed as a "hotel", so it's like staying in a one bedroom apartment, with too much empty space with flimsy blinds that let in far too much street light at night. Walk to beach is convoluted, and the beach is so-so.

Clean condo however very limited household items. Only 2 towels no other linens. The shower and tub were dirty with hair on the walls. The water was lukewarm at best.