Tru by Hilton Jacksonville West I 295

The overall room was clean and comfortable but the amenities can be a bit better including the breakfast. I understand it complimentary with the stay but I feel more effort in the options could be made. The hallways have a bad smell through the hotel.

We booked because there is no carpet in the room. The cleanliness of a room does not smell of musty old carpet is a game changer. If they take it out of the halls, even better.

The place is OK if you were a truck driver, other than that find some other place to stay. There are no microwaves in the room. Breakfast is repetitive and boring.

Exceptional

Clean nice staff good food

Very good

Exceptional

The hotel has reserved quiet time hours. Last night this wasn't honored. The pool closes at 9pm and some staff member allowed the kids to be out until after 11pm. They were screaming loudly. Breakfast wasn't the hottest and a lot of it was out. Mind you it was 7am.

Clean rooms Staff was very kind. Parking was accessible.

Staff excellent , breakfast top notch and coffee , a coffee drinker dream. Coffee bar had everything you needed. Everyone was very friendly. Definitely will choose Tru Hilton again. The amenities. Friendly staff

The pool was amazing

Great experience

I stood in the lobby for 35 minutes- 6pm on Saturday night. No staff appeared to check in. I left and found another hotel

Very good

The breakfast area was clean and the food was fresh very clean room and the staff and parking lot was clean and lighted excellent

Exceptional

Exceptional

Super clean, new, comfy bed! They could save on all the plastic at breakfast. Too much waste.

The rooms were clean and spacious. The staff were very nice and wanted to make sure you have what you need. Breakfast was ok and parking was convenient. Plus there is was racetrack next door for your snack needs.

Very good