Baymont by Wyndham Jackson

Refrigerator was not working. Didn't get much help with front desk.

Rooms were clean but they do not have the security second lock on door or peep holes on doors. This is very dangerous to whom is in the room, because without this security second lock anyone can walk right into your room. Its extremely easy to get your hands on a master key and copy it or simply steal one. Housekeeping has them, front desk, maintenance etc....

staff were very pleasant and accomendating

They were not refilling the breakfast and the WiFi didn’t work and when I reported it to the front desk they just said it was

Nothing worked bathroom door, room doors, the breakfast was nasty and mostly dry cereal, I forgot a backpack cooler when called to ask if it was found person taking my call said she would check with housekeeping and call me back never heard from her.

Everything was good, would definitely be going back

My daughter, who is 18, arrived before me and was not allowed to check in. The policy is 21 to check in though. The hotel did refund our stay amount.

Very disappointed.The photos of the hotel are a little misleading. The pool was smaller than it appears in photos and the rooms not as nice. Was told to also be down for breakfast before 8 because they wouldn't put anything else out after that time.. The first room had the fire alarm knocked off the wall and smelled terribly like mold and was a little dusty.. Was sent to another room. It also smelled moldy but wasn't as strong at first and was a little more clean so we accepted. Also sounded like a heard of elephants was running down the halls and above us constantly. No sound proofing at all. Could also hear people having s*x while walking down the hallway. Mold smell kept getting stronger. Checked out after being there for less than 4 hours and was denied any kind of refund. Property manager asked why we stayed in the room for that long if it was so bad. We were trying to give it a chance after already paying for a nights stay but it was just unacceptable. Literally couldn't breathe for the smell of mildew and mold. The person at the front desk was trying to be accommodating and was apologetic but the property manager was rude.

for price

Room was clean. The light fixtures were old of poor quality, so therefore very dimly lit room. The air conditioner on/off switch was broken so hard to turn on.

The staff were responsive and courteous. We reserved one of the suites with jacuzzi. Upon check in, we were asked for a $100 deposit that was not mentioned in the hotel description. So, once inside the room, we checked the room out to make sure we can get the deposit back. Took a couple pictures of tattered blinds and carpet edges, and then went to the bathroom, where I received a shocking welcome. Stepping on the floor in front of the toilet, the whole thing moved! The tile was lifted off the floor, along with the toilet! Went to the front desk and asked for another room. The clerk was very responsive and showed us 2 rooms to select from. The 1st room shown had issue with cracked tiles around toilet. So we declined it. The 2nd was issue free around the toilet and overall acceptable. The hotel is near I-40, so traffic noise is an issue. So select rooms on the other end is better. In my opinion, this hotel needs a renovation. As is, I would not use them again.

Passable

Good stay as we were passing through

Everything was great

No hot tub breakfast food was cold and eggs were from powder

Passable

Good

Exceptional

Everything was great and the hotel was in a very good area!

Absolutely nothing cause there was nothing to like Everything!!! I never stayed here because I requested for early check-in so I can do my work and was gonna be leaving at 5 AM the next morning but they refused early check-in they insisted I made a payment, even when I told him OK I will sit at the lobby and do my work to check in time at three. The manager said I can work on the premises. The Baymont l checked in to at marketplace prior ,allowed an early check in without payment because they understood I had to work. and to top it up, they (front desk and manager Agnes )were not nice about it, very rude and were not trying to be helpful.. so I left and booked another hotel 9 mins away.