HYATT house Dallas/Las Colinas

Such a relaxing place to stay , had a really nice bbq area and the rooms were amazing !!

The rooms were dated and not clean at all. Our room had mosquitoes and flies. Staff was decent however on requesting an extra hour for checkout they didn't want to help at all. The carpet in our rooms had stains everywhere and not cleaned/vacuumed. Sink was clogged, dishwasher racks didn't work and the vent/exhaust fan in the kitchen didn't work. If I had the option to give 0 star to the room I would.

This hotel was not about seemed in the listing. It was not cleaned properly the walls was dirty the bars in the shower was broken (very unsafe) the lamp shade was broke and still hanging on with sharp metal pieces, there was dead flies and cobwebs and dust and dirt in the window seals. I was charged for daily parking which was not added in the listing last but not least they didn’t have a room available for me until almost 5 pm despite me having a reservation and I couldn’t cancel my reservation and go somewhere else cause they wouldn’t refund my money of I wanted to cancel the whole booking. To say they least very ghetto very tacky and desperate for business

This has been the most upsetting stay for us especially when it carries the brand name Hyatt. The bed spread had stains, there were worms in bathroom, toilet flush had a leak, empty bottle in soap dispenser and on top of it, no phone connection in room to connect to the operator. When we went directly and complained and requested to fix these problems, guess what, no one attended any of the issues and just did not care. Even a simple motel would do better customer service than this. They even charge here for car parking but not at all a worthy stay.

The staff was nice, tge breakfast was good. The rooms were ok.

I liked the pool and the hot tub Checked in with Amy G - whose attitude was absolutely disgusting and disgraceful upon each encounter throughout our 5 night stay. Every other staff member was wonderful. If they would get rid of the bad apple in the bunch, this property would thrive a little more. Throughout our stay we encountered other guests, whom were also complaining about the SAME staff member, Amy G. She is horrible and shouldn’t be aloud to work behind the desk around paying customers. We paid $1800 to stay here for only 5 nights - I was expecting better customer service for sure. She needs to be on trash duty or washing dishes if she’s gonna work there, or somewhere far away from paying customers. If she does remain on staff- I would at least recommend retraining her - at minimum. She was so rude during our check in process that I told her if she kept being ugly- she would need to get someone else to come check us in. The crazy thing is she had a poor attitude over HER OWN MISTAKE. She kept trying to tell us that the virtual card booking sent her was declining - my husband and I run a hotel ourselves, and in our many years of experience we have NEVER had a virtual card decline. Keep in mind I mentioned to her that she had to be doing something wrong - because I rented 2 rooms under the same reservation and paid in full for them both and she was successfully able to check us into the first room so she also should have been able to check us into the second one with ease. . She wasn’t trying to hear it - she made us get out of line after having already waited , to call booking and request another virtual card to be sent. Once talking to booking - they informed us the reason why the card was declining was because she was trying to overcharge what the reservation amount was. She didn’t like that she was wrong and her negative attitude only got worse from there. Not one apology.

The carpet small like a dog,sofa has lots of stains, bathroom sink stop up, kitchen sink disposal makes noise when it's not on, shower water leaks on the floor with the shower door closed. Trash left under the kitchen sink.

Superb

Superb

Front desk was mildly rude unless you are a globalist member. Do they train them to increase their kindness a percentage based on your membership level?

Good helpfull breakfast delicious

My sons room was 211 and he too enjoye the room and stated that it was very nice, peaceful and he was pleased with everything. The common area was also nice and peaceful, and the food was good. The staff was very nice and welcoming.

Exceptional

Never changed out the linens and towels

Very good

Clean rooms

Exceptional

Okay, you need to know this is obviously an old apartment complex bought and turned into a Hyatt. There are no elevators to the top floor. There are entirely too many units for the amount of staff and the rooms are surface clean but the coffee grounds were in the pot and had molded. The coffee pot itself was molded, the coffee cups in the cabinet were actually dirty. I rented a room with a tub and did not get one. The staff was very nice, breakfast was good and I would probably stay there again if I had to, but they need to rethink their business model. This isn't a regular hotel. Maybe make it an extended stay.

I booked this for a business trip for five nights and ended up staying there less than two hours before checking out to go to another property. The room I was allocated was dirty, dark and in an unsafe location for a female by herself. Furniture was broken, there was dirt on the floors and the smell when entering the room was absolutely disgusting. This appears to be a long stay property, known to locals that way. It should not be sold on here. The staff were unable to help me with this different room and Expedia have been extremely difficult and unresponsive to my complaint, expecting me to pay the full five nights day when they were unable to fulfil my reservation. Avoid this place at all cost!!

Everything and everyone was alright