Pacific Palms Resort

Check in was fast, guy was friendly, room was clean.

The property itself is beautiful, and we especially enjoyed the views, the pool area, and the peaceful outdoor ambiance. There are plenty of inviting spaces to walk around, sit outside, and take in the scenery. We also had a great time at the bar, which added a fun and relaxing touch to the evening without having to leave the resort. The combination of comfortable accommodations, attractive grounds, useful amenities, and a scenic setting made this feel like a genuine escape while still being convenient and accessible. It was a lovely place for a couple’s getaway, and we left feeling refreshed and very happy with our stay. We would gladly return.

Nothing fancy inside the room and shower is way too dirty , no coffee maker and no shower cap.. very disappointing.

Beautiful place to stay affordable great view comfortable quiet very pleasant restaurant is excellent

Escalators don’t work majority of the time. There was a party in the elevator lobby during my stay. That’s where they seated the guest. Chairs and tables in the elevator lobby mind you I didn’t want to be apart of it. Hopefully you don’t encounter that it was embarrassing on both ends. Rooms have “new” paint and carpet but still people have already managed to ruin it. Property itself has lost its charm. I’d rather stay at the Hilton by Ontario airport This review is coming from airline flight crew that spends 70% of my time in hotels. Hope this helps.

Absolutely beautiful

Bathroom shower curtain was stained with some else’s blood or some sort of fluid! The bath tub/shower was clogged woke up to tub full of someone else’s hair ! The pictures of the property looked great but it isn’t what it seems in person .

It was a really nice getaway, but they had a menu at the pool area for drinks, but when I called the number, they said I had to go to the bar to order and I was told I couldn’t wear my bikini in the bar area even though I had a cover-up on top

The pool was nice, staff were great.

Good all around

It had a weird smell everywhere and needs some updating. The staff was super friendly.

Unfortunately, the only staff member that was great was our engineer who came in to check our air temperature in the room. It was not blowing cold enough and was stuck on 70 degrees. The front desk staff was not very friendly. When we booked through Expedia it stated we had a Mountain View and not one left for our stay and we wanted a king. Well, Brianna did not seem to care when I requested a king and a Mountain View . She stated they were almost full and that she gave us what she gave us and did not seem to care. When we asked what room we had she said it is on your room key holder. Again, not very friendly and being in the hospitality industry this was I acceotable. She should act like she is the director of first impressions. We have stayed here in the past and this was by far the worse experience at the point of checking in. The Red restaurant was also a bad experience. Our food was cold, the pancakes were like cardboard texture and cold. The toast was not toasted . My girlfriend plate was hot and the server just handed it to her and it burnt her finger . He just apologized. The wait time was a little long but they should have staffed properly. Again, food was not very tasty and was overpriced for the quality delivered. Hopefully they can improve on their service. It was it a great experience . Especially when you have to sleep in separate beds with your fiance because the front desk person did not want to accommodate what we had reserved through Expedia!

The breakfast staff was having an issue...very slow, not pleasant, almost grumpy. Maybe a shortage in the kitchen? The food was fine, but they need to plan ahead for proper staffing.

100 % recomendado

The view from my hotel room balcony was amazing.. the pool was fantastic the view from the top hill of the city was gorgeous u can see it from the pool . The room was nice and clean staff was very friendly

Bien

Well kept for an old hotel. Beautiful views.

Real hidden gem! Old California charm , middle of a golf course . Very lush and green a sense of relax that’s different and satisfying.

It’s a very relaxing serene place to stay great views great food great staff

Great place to stay. Very clean staff were always attentive.