Best Western Plus Indianapolis NW Hotel

It could use a few updates, but our stay was good. Room was clean. Hallways clean. Friendly staff.

Very nice stay

There was a soaking wet spot about 3 feet in diameter at the foot of the bed. I wasn't aware of it until I got up to use the bathroom and I almost slipped and fell on the tile. It was wet all night and into the next morning at check out. I'm not sure what made it wet but staff should have noticed this when cleaning. The breakfast was basic at best. I've stayed at BW Plus a couple of times in the recent past in Chicago area and Utah. They seem to be in much better condition. This hotel is a NO GO for any future trips. It makes me question the entire Brand now.

shower breakfast

Location and close to highway Pool was closed

The breakfast was ok but it was through the restaurant so it really wasn't a "free breakfast" It was expected that you add a tip. The ramp from the parking lot had a ledge that was an inch tall and was necessary to lift the cart to get over it. There was a 1/2 in lip to the room and you had to be careful not to spill things of the cart when coming in. There were no usable shelves in the bathroom or the "night stand". The washcloths were very little and thin, as were the hand towels. The had soap was on the back wall where the toilet was and hard to reach. You could not be short and reach it. The only plug in the bathroom was 3/4 of the way to the back wall across the counter. If you had anything on the counter and used the hairdryer it would knock them off the counter, The shower door was opened fine on the side with the shower head, but it was glued to the wall on the side with the shelves for personal items. You could not open it to get your things out of the shower, so you had to walk into the wet shower to get them out. The lamp on the nightstand was so big you could not put much on the stand. Overall there were too many things wrong with this hotel. I would never go back.

We just stayed one night and it was very nice. Bed was comfortable and lots of parking available for large vehicles

The room was great and spacious. The breakfast was over the top and the service was extremely helpful

The pool isnt in use,

Exceptional

This one is definitely above par. It was just a bit off our more familiar route, but highly recommended for any traveller!

👍

Everything was very clean

Bed was comfortable temp was good Our shower was broken and the water ran all night

Poor

It is not bad

Breakfast was great and lots of parking. Only issue was pool was closed majority of our visit.

Pool was not available. Large groups of baseball teams were also there running thru the hallways and slamming doors. They were also screaming. Nothing was done. Quite time is 9pm to 9am. That wasn't true. Got no sleep.

Hotel and room were very clean and looked newly updated. Breakfast was good. Staff was friendly. However, the pool was out of order during our stay which was one of the main reasons we chose the hotel. One of my sons forgot his toothbrush so I sent him to the front desk to ask for one since they have signs saying to ask if you forgot something because they can provide many common toiletries. Person at the front desk told him they didn’t have any. The convenience shop was also pretty bare and not replenished during our stay. The room walls are paper thin. You hear everything in the hall like it’s happening in the room. They even provide ear plugs so I’m assuming it’s a common complaint. Not a terrible experience, just not a great one either.

The hotel was very clean and the staff was awesome