SureStay Plus Hotel by Best Western Humble

Very good stay. I enjoyed it all. Clean, secure, comfortable, affordable.

Unfortunately, our experience after checkout left us disappointed. When we arrived, there were already two holes in the wall. Since they didn’t affect our stay, we didn’t report them at the time. After we checked out, however, the hotel contacted us and stated that we would be charged a damage fee unless we could provide photos showing the damage was pre-existing. This put us in a difficult position because we had no way to prove the condition of the room when we arrived. We would encourage future guests to take photos or a quick video of their room upon check-in to document its condition. While our stay itself was fine, the checkout experience left us feeling frustrated and has made us hesitant to stay here again.

Good hotel, convenient for an event travel

Great services just don’t book facing the highway book on the opposite side of the hotel for noise cancellation

Property was clean, but had a weird smell, especially when the air conditioner ran and the bed was hard as a rock. It was very uncomfortable to sleep. I checked out a night early.

There was some issue with the remote but they were solved, and some things were hanging by a thread in the room, but over all you get what you pay for

The place was clean and comfortable friendly staff safe parking lot.

Me off not to stay there but it was a Best Western branded hotel

It’s the best place, I love it

Front desk employees were extremely nice and helpful. Good views . Good hotel at a fair price .

It is close to the airport. The rooms were reasonably clean. The vending machines only took cash and I had to go to multiple floors to find one that wouldn’t eat my money. The room smelled musty yet strongly of cleaner. The beds were saggy and lumpy. This is the most bare-bones Best Western I’ve ever stayed at. It was stark and plain and not very welcoming. The breakfast wasn’t ready when it was supposed to be. The worker was late. The eggs were cold, the sausage disgusting, and there wasn’t coffee before we had to leave. The elevator buttons only worked going up. I ended up taking the stairs down. The step up into the hotel was formidable. There wasn’t a place to roll your luggage up.

Staff were not welcoming and constantly distracted with other activities during check-in. Check out was worse as I stood at the front desk for over 10 minutes waiting for a staff member which was nowhere to be found. At 7am the front desk should be available to assist patrons. No apology, just a miserable staff member, probably upset because I woke her from her nap.

The room was clean. The bed slept ok, thin bedding but I usually bring my own anyways. Hubby said the breakfast was horrible. He usually isn't as picky/strict as I am so I know it wasn't up to par. I didn't eat it as I was gone during that time. Overall the stay was fine and we would probably stay again but just avoid their breakfast.

Very clean and the staff was nice. Will definitely stay here again if im ever in the area

Exceptional

Pleasant

Clean Uncomfortable mattress

Price is okay House keeping and cleaning not so great

Everything was good the room was clean

Wonderful place to stay, clean and polite and nice breakfast