WoodSpring Suites Houston 288 South Medical Center

Nothing! Check out day! Incompetent staff and management, lack of amenities as advertised, dirty shower, broken curtians

Our flight was late on 06/14/2026 . We also called and confirmed hotel . We'll be there really late and called them every two hours to confirmed them . They said it's OK we will wait for you . When we was there at 1:00 am or 2:00 am . One guy come out he said canceled us because we late . I told him why don't you let us know. We confirmed you late every two hours. Anyway we had run around looking another hotel at 3 or 4 am Saturday morning . Experienced never happen again. We also spent money for Uber.

They kept to themselves Charged more than what was showing on booking

The staff are incredible. All of them!

Exceptional

The wifi was cutting in and out alot

I stayed here for 10 days and since day one I couldn’t wait for the end of my trip. The day I checked in I had to wait 1hr 20 minutes for someone to come check me in. When he showed up he said sorry I went in the shower when you called, I am not sure if you’re on duty to take showers? My total reservation amount from Expedia didn’t match the total charged by the hotel there is about $50 more. They use a cleaning chemical smells really bed to the point you wake up light headed.

I did not have a chance to eat breakfast. The location was nice and clean. The only thing I did not like was, I was assigned on the 2nd floor. The guest on the third level had children and they were running back and forth making a lot of noise during late hours. I think that should be addressed when guest arrive, to respect other guests with a certain tone and a certain time of night. Invest in security guards at night. Other than that I was happy Also I am a member of AARP, I could not take advantage of my plan when i checked in. I was told I had to call a 1-800 number. Everywhere else I visit they would scan my AARP card and I wouldn’t have a problem. I suggest that your company look into that to better assist those with the AARP membership. Thanks

Bad

Very good

Nothing ghetto experience full of weed smoke Forgot soap they didn’t have any soap

The room itself was absolutely awful. It was not clean, not fully functional, and looked like it had been barely maintained for years. The sink in my room was broken, several things appeared damaged, and the room had this dark, gloomy energy that made me want to leave immediately. I honestly could not relax the entire stay because everything felt dirty and uncomfortable. For a hotel that advertises itself as an extended stay property, you would think basic cleanliness and functionality would be the bare minimum, but apparently not here. What made the experience even worse was the staff. Completely unhelpful, dismissive, and honestly incompetent. Any concerns I brought up were either ignored or handled with zero urgency or professionalism. Customer service clearly does not exist at this location. Instead of trying to make things right, they acted as if guest complaints were an inconvenience. I am honestly shocke

Had to wait for some clean towels all day unacceptable

Room was not what i reserved staff was unhelpful and the door to my room would not even shut

We had a very hard time me and being disabled. The elevators did not work. We had to leave the next day and I did get did not get a refund only stayed one day have a room for two and as I was leaving, they were getting the elevators fixed. I don’t do well with any stairs.

Bad

Didn’t mention it was an extended stay

Exceptional

Do not stay here. Nothing works, minimal staff, my refrigerator had rust stains all over it.

Nothing it was a nightmare room wasn't clean food still in the microwave. An smell like smoke the whole 2floor Everything was bad