Sonesta Essential Houston Hobby Airport

The location was amazing & the pool area was nice. The first day of arriving, the receptionist on duty was very rude. I did not get to check into my room at all. The lady said they did not accept cashapp, chime not venmo cards for the deposit but literally charged my friend chime card for her deposit and also let another guest check in & use his chime card for his deposit as well. I had to share a room with my friend & her kids. I’ve been getting the run around about my refund since Friday evening and this is really frustrating honestly.

The pool area my kids really enjoyed they selves The front desk worker named celeste was very rude upon our arrival & throughout our entire stay, the room we had had a bad smell to it & the fridge wasn’t getting cold & there was roaches in our room by the fridge & microwave

The room was great, clean and decent The wifi didn't work much, the breakfast that was included was at a different hotel 5 minutes away.

Location

Strong old smelling odor. Like old carpet or mildew smell

Hotel was under renovations, and no one called us prior to inform us

Superb

Pleasant

The location was great, right off I-45. The price was below what other hotels were charging. They had a hot breakfast with eggs, link sausage and make your own waffles. To go along with cereal, yogurt, fresh fruit etc. the rooms were comfy with a fridge and microwave. Coffee machine was not working in the downstairs breakfast area

I liked the fact that they said I would get my deposit back the next day. (After surprising me with this new information at time of check-in & payment) It was a nice hotel with elevators and a pool and the rate for the nightly price was very low the lowest in my whole area of $38 well I quickly realized why it was so low when I checked in it was because they have a hidden surprise for you you also have to pay $100 deposit at the time of checking as well. But other than that the room was nice the cable TV was fine the fridges are nice and they provide shampoo shower gel and hand soap and dispensers near their sinks and showers. I did not like the fact that I did not get my deposit back the next day as they claimed and when I tried to reserve the room for another day they said that they had to move me to a different room and then I had to pay a completely different deposit of $100 on that room as well so now after checking out I still have two deposits of $100 pending that are supposed to be refunded into my bank account and after days of waiting I do not see that happening is a huge rip off for consumers. This is why they have such a low price for nightly rates it's almost too good to be true that is because it is they don't tell you the hidden part that they are going to charge you $100 deposit and most of the time they do not give it back by claiming something anything even something small was wrong with the room and that justifies them keeping your whole $100 for some reason. Scam artist something needs to be done I am going to report on the better Business bureau website.

Breakfast is standard continental fare - fruit, cereal, yogurt, waffles. Hot food on the weekend. It's a busy, affordable hotel, so lots of people coming and going. It's an older place, no frills, but very spacious rooms. Front desk staff is nice.

Location Has roaches, asked from staff to switch rooms or refund, wasn’t given either and was told they can’t promise another room won’t have roaches as they just killed some downstairs and that I can’t get a refund since I checked in. Carpets are ripped up and stained. Walls stained.

Cleanliness of the room. Dated, Stained, and unsanitary chairs. Low water pressure from Shower/faucet. Barely luke warm water temperature. Tub rusted through out

Very good

If staying multiple days you room key would need reprogrammed.

The hotel is close to the freeway, which is nice. There are some restaurants and convenience stores nearby. What I didn’t like is that the bathroom was dirty. At night while I was sleeping, there were insects or bugs—I’m not sure what they were. The bed base is dirty, and the room smells bad.

Exceptional

I did message management about the matter and requesting a full refund and not a partial refund because we left the same day we checked in in less than one hour and they never responded back so that shows you what kind of company management you’re dealing with

They gave

The furniture in the suits needs to be thrown out and replaced