Sonesta Essential HOU Airport Road

👍

Tub was stopped up upon showering, notified front desk each night I stayed n nothing was done. Also no soap available in the whole hotel?! Staff didn’t seemed to want to help or cared to.

Said they had 8 rooms available, made a reservation, showed up only to be turned away and told to try a different hotel 👎 a solid 0.5/10

Worth to mention the place is not a Sonesta, the building used to be La Quinta inn, pool was closed because it hadn't been clean, elevator make weird noises, carpet on our room was filthy, the AC had a smell, you can tell that there's mold in the rooms, and the receptionist gave the same room to some other folks so when they went up to our room at 2 in the morning! and opened our door we definitely freaked out. I called the front desk and all they said was sorry and that it was a mistake. Which is OK but then we couldn't rest after that.

Roon was clear parking lot was clean with a lot space What I didn’t like is no sign to get in the hotel Ubber get lost we have to walk the the next hotel to get pick up. also the room has a little bit smell Have to buy candles for the. But is good and safe hotel.

Pool was not open and the location is hard to find, also i pay for a double bed room and they told me they was out of double beds so we had to sleep 4 in one bed the first night

Arrived at the hotel and the room with 2 beds that we originally booked was not available (only rooms with 1 bed were available-we were 4 people). Pool was closed even though it was advertised as open. They transferred us to the Sonesta at Hobby which was cockroaches and absolutely no amenities in the room. Pool was dirty. Staff was friendly and said that management would contact us and that we would get a partial refund. No one ever contacted us. When we reached out they said that they would not refund any of the stay. No apologies for the terrible experience. Overall terrible experience.

Love service and price

Great stay

Overall it was a good experience. Helpful staff and easy access to the airport was a plus.

Room 101 smelled TERRIBLE (reminiscent of corn chips).

Another room and did not accommodate the same.type of room . They missed several days of cleaning the room

Wish they had a indoor pool. Kids running in the hotel hallway.

Listen... this is literally the worst hotel I have ever been to in the world... ac didnt work, everything smelled like mildew and mold, the bathtubs were wrecked and didnt drain and so much more.. again worst hotel i have ever stayed in.... but Harris, one of the staff is the ONLY REASON I am not DRAGGGGGING this place. He is the glue holding this establishment together. A gentleman and a scholar. We had some issues with a pushy/creepy taxi driver who chased us into the hotel because we didn't agree with his shady tactics... Harris saw this and jumped into action. He didnt ask if we were guests or what happened, just saw a strange man chasing a woman and her daughter into the hotel and the into the elevator and he stepped in. Put himself in between the crazy driver, my daughter and myself and protected us. Because of this, 3 stars! Wyndham/La Quinta YOU SHOULD BE PRAISING THIS MAN.

nothing was unique the worst place to be

The hotel staff was awesome, but the hotel itself need to be updated.

Very good

Nice

It was a great stay but still waiting on my deposit, they say I couldn't use my chime card so I had to use my bank card but they still charged my chime card for a deposit and it's still pending

Exceptional