Sleep Inn & Suites Downtown Houston Near Convention Center

Great hotel; recently updated. Stayed with family. Buffet breakfast was awesome in comparison to those offered by similarly priced hotels.

Breakfast was something we were looking forward to, 1st day apple juice was empty orange was watered down and the hash browns were HARD, no bread or to go options available. Another guest had asked for more eggs was told breakfast was done with 20 minutes left. Later was told eggs would be cooked it takes 12 minutes. Eggs came out FROZEN in the middle still. Second day we went down at 8, breakfast was already empty. Came down a second time 15 later and nothing had been restocked we came down a THIRD time eggs were stalked no sausage and hash brown looked cold in the middle still very disappointed . 2 out of the 3 nights we had to go back down because the cards werent opening the door to the room. Clerck had issues with even being able to reprogram different cards because they weren’t working. Was given multiple excuses but not a single sorry. Asked about manager was told would be in at 10am. Next morning at 10:48am I was told they don’t have set schedules and not available . The girl that was in front who refused to give her name with a horrible attitude told me she was a supervisor. Explained the situation was given different excuses yet not a single sorry for the inconvenience. I expressed to her as a supervisor she should be able to speak to guest in a more empathetic way and be more customer friendly she laughed and said “ you have a good day honey”. Just be prepared not a great experience. Rooms are clean tho

Good area Clean

Passable

Clean room. Lobby was hot. Check in took time. First employee handed it over to the next guy to check us in while there was plenty of time for her to do it. Had to sit down in lobby for him to check us in while she left her shift.

Excelente

The noon checkout was nice. The shampoo and conditioner containers attached ti the shower wall were confusing.

I liked that free breakfast was available. McDonald's, Whataburger, Subway, and a gas station convenience store are in walking distance, as is the red line Metro station at Moody Park. Staff is very helpful and friendly. The eggs were edible, but not the best.

Superb

Came with my daughter for spring break. Nice and quiet location, not too far from the city or grocery stores. No complaints

Get breakfast is great and a location with very easy to find.It was right off the freeway Can I think of anything?

Perfect location to event we were attending. Noticed several baby roaches. Never saw any grown ones, but definitely like 5 babies all in the bathroom. Plus side no bed bugs.

The hotel and rooms were clean, and the staff was very friendly and helpful. Overall, we had a pleasant stay. The only downside was that there was a notice damp carpet smell throug the hotel room. Because of that we didn’t try the breakfast so I cannot comment on that. Other than the odor, the cleanliness and excellent customer service were appreciated.

Staff is nice and parking was easy to access.

Everything else

The breakfast variety was good, but the taste of eggs left something to be desired. However, the fact that we even got a free breakfast was great! There's nothing I can think of that we didn't like, actually.

Good

q

The property was hot. The AC in the room was working when we got there but at night it was blowing hot air. The breakfast could have been better. The tv didn’t work. When we tried to check out the guy at the front desk was gone. Another worker called him and put him on speaker phone. I was telling him we wanted to check out , he said he wouldn’t be back at the hotel for another 30 to 45 minutes but we had to get on the road and to just leave our room number and email address and he would email the receipt. When I got home that evening to check my credit card account I had been charged twice for one night. I called Lewis said the first charge was for no call no show. I said we were there 2 hours before check in and was told to come back at 3 that doesn’t make sense. He said one of the charges should drop the following day. I woke up to check my credit card account again and I had been charged a third time. I called again and was told I had to wait till Monday after 9 for the manager to help. I will never stay at this property again.

Staff were great, rooms clean and comfortable!