Four Points by Sheraton Houston West

It was good

Helpful staff

It smelled like mildew, to be fair I’m very sensitive to smell. And my room and dozens of tiny little black ants crawling around the bathroom and side table nearest the bed. It was pretty vacant during my stay which felt weird.

Lack of help at the front desk. We were switched to (3) different rooms because of the following reasons: Wrong bed type- given two queen beds instead of a King that was purchased. No cable - but was then told that they do not have cable.

Rooms were old and dingy and the elevator was out. Would not stay here again.

No hot water

Our room has a moldy odor when walking in.

The elevator with 2 doors is creepy. Please fix the door

Loved the view! Easy access to the elevators! 25 mins away from the venue.

Room , bedding had mold , tv didn’t work, coffe pot missing , phone didn’t work pool didn’t work had to switch rooms I need them to clean better the staff was nice but they need improvements

Hotel bar not open on Saturdays. No hot water at all during our stay. Nighttime front desk clerk did not speak any English. Was offered 2 free breakfasts for inconvenience of not being able to take a hot shower

Booked our stay here because they advertised a pool. Just to get there and be told the pool was closed “for cleaning to get it ready for the season”. To me this didn’t mas sense because it’s Texas… but anyways. The rooms smelled like mildew, they had a very strong smell of it. The blankets were like covering yourself up with a rain coat due to the plastic texture. The towels (even the blanket) had stains on them and I found hairs stuck to the rags even though they were brought in “clean”. The shower curtain had mildew at the bottom of it. There was a dog barking majority of the night across the hall from us. Overall very disappointed for the amount of money that was spent to stay here.

Front desk staff was so helpful and friendly

Room was dirty, elevator does not work, I got charged twice

Staff were extremely helpful and nice. The hotel was in great condition.

It says daily housekeeping but apparently it needs to be requested which wasn’t communicated. When it did get “cleaned” the bed was simply made, trash at the front door remained, nothing was wiped down, nothing swept or vacuumed.

The bedding doesn’t seem to be clean and the beds were really uncomfortable

I enjoyed my stay, only thing is the pool was closed and the Bar is not available on weekends and some week days… that’s kinda pointless lol

Nice

Hotel needs some updating.