Extended Stay InTown Suites Houston TX - Greenspoint

Got exactly what I paid for

N

It was great, and clean hotel

It was ok

Great customer service

No towels...Mold and fleas

Great premium room that look brand new. Had a great kitchen, and the place was extremely affordable.

Queit, i liked it

Very poorly maintained…but it was inexpensive, thought I could give it the benefit of the doubt. Then the bugs come out to play…then the wanna be gansters start circling and casing your stuff. Already signed for the room…too horrified to sleep…left after a couple hours…no refunds.

I stay in this property for 8 days. During my check in I made cash deposit of $50, when I checked out the receptionist checked my room and told me everything is good but he doesn't have cash money to refund my deposit and he doesn't have any other options and just give me the general manager business card. I did e-mail the GM to request the deposit refund and work on payment method and he still didn't even reply.

the staff was good and thr place is good

Hotel manager was nice at first then when problems started to arise in the room after we stayed there a few days, his demeanor changed. The room had a roach problem and I’m so happy I bought disinfectant spray and my own linen

They don't let you know that you have to replenish your own toilet paper and either wash those towels or guitars the rooms are dirty and they have roaches

Me encantó

This is one of the worst hotels I have ever stayed at. The room was shabby and a lot of cockroaches. I bought cockroach bait and spray and still had a lot of cockroaches around. When you check in there is a minimum of a 7 day stay, no refund and too long of a check in.

We never could connect to the internet Overall stay was ok

The room was not at all like the pictures!! I requested non smoker room and the room was smoked out had carpet burns, blanket on the bed was burned, water spot on the ceiling.

Nothin

It was infested with roachs and a mouse was in my room. And they knew that still never moved me to another room nor compensated me my money back. This place needs to be reported and shut down.

For the price you can’t beat it. The service is on point. I’ve been very comfortable, and safe at this location. The ease of changing, and adding extra days is nice. They understand travel workers. Laundry on site with debit card. I’ve had zero issues. I recommend this franchise when your traveling for work.