Aspen Grand Hotel Houston
About Aspen Grand Hotel Houston
Located in Houston and with CityCentre reachable within 8.5 miles, Aspen Grand Hotel Houston has a seasonal outdoor swimming pool, non-smoking rooms, free WiFi throughout the property and a shared lounge. This 2-star hotel offers room service and a 24-hour front desk. The hotel has family rooms. The hotel has a sun terrace. A business center and vending machines with snacks and drinks are available on site at Aspen Grand Hotel Houston. Constellation Field is 9 miles from the accommodation, while Smart Financial Centre is 12 miles from the property. William P. Hobby Airport is 29 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Pool
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Elevator
- In-room safe
Reviews
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From the outside appearance looked at pretty decent, but in the room I had mildew on the ceiling and dark spots in the bathroom. The toilet wasn’t clean properly. There were stains of goop in the carpet very unprofessional. I took pictures of most of it.
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Good
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Exceptional
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Nothing Bad area , room not clean, no shampoo
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Bad area , room not clean, no shampoo
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The sheets were dirty stains on them gave me another room it was worse. The sheets were dirty the room smelled horrible
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The owner of the hotel has horrible customer service skills, he does not know how to test his customers, not only did he try to charge me twice for my stay, he did address the problem with our AC in our room and roaches were in my coffee pot and hair in our bath tub from whomever stayed the night before, the blankets were stained or maybe never washed I'm not sure, and when I complained the owner told me to get off his property since I didn't come to him I went to Expedia. The front desk guy. Was very nice but as far as the owner horrible, the breakfast and that area needed cleaning the only thing I likeed about it there was the front desk man!
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Exceptional
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Exceptional
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Good location and plenty of parking, basic room, friendly staff but clearly understaffed and going through a transition of sorts
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The respect and the clean room
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Did not stay
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When I got to my room, the sheets were dirty and had brown spots all over them. I booked for three nights, so this was very disappointing. I asked to switch rooms, but they told me there were no other rooms available. I then asked for fresh sheets, and the replacement sheets were somehow even worse. I also asked to speak with the manager, but he kept cutting me off and wouldn’t even listen to my concerns. Overall, the customer service and cleanliness were unacceptable.
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They can be better if they apply themselves. My room had a non working phone no buttons . It wasn’t even plugged in . No cords whatsoever. The coffee maker wasn’t working. And no coffee . No cups . The sink and the tub drains were pulled out and laying on the side . The carpet stink and was dirty !
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Exceptional
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Beds were comfy Sheets were stained and there were drug addicts in and around the building
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Sheets were stained and there were drug addicts in and around the building
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House keeping left a wash towel hanging on the shower rod and there was a dirty sock behind the long curtain by the window
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Exceptional
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That was good I did
