The Westin Lake Las Vegas Resort & Spa by Marriott

Staff did their best. Room was not available at appropriate check in time...had to wait an hour for a room. When finally got a room, the AC was not working and had to deal with getting new room and moving luggage. Front desk staff and Manager tried to fix and it was appreciated. Would definitely give them another try as property is ver nice.

Always well maintained. We love the pool

Peaceful nice

We love this property and our kids really enjoy the pool and slide. Th pool was not as clean as they used to be with a lot of debris and plastic cups in the water. But oversall, we love it here.

Amazing place to stay. Only thing is no meal room service just snacks. We will stay here again!

Falta de mantenimiento

Muy buena

So beautiful. My friend got married at a hotel nearby and this was one was far more beautiful

The resort is a nice place, however the pond is nasty and when I asked for a lake view I got a room looking at the pond, and a partial view of the lake. The pool had a couple of plastic cups at the bottom of it and our friend actually stepped on one. And the staff at the towel counter handed us our towels without them being folded, when I was handed the towels the young man told me don't worry they are clean we just haven't folded them. The grounds could be taken care of a little better as far as trash being on the grounds.

Beautiful property with very pleasant and helpful staff. Gorgeous room. Some of the common areas need a bit of refreshing but overall a lovely resort.

I normally love staying at the Westin but I think it’s time for them to do a renovation. The rooms had a weird odor. The air conditioner didn’t work so great either. I rented a one bedroom luxury suite and there was a light bulb out by the bar. The pool was so dirty. We had to tell the life guard to clean the pool and it was still pretty dirty.

Exceptional

The biggest concern was pool safety. During our visit, I observed a lifeguard repeatedly using his phone while sitting on the lifeguard stand. I recorded multiple videos over a period of more than 10 minutes showing him on and off his phone instead of actively scanning the pool. He also appeared more concerned with looking around to see if a manager was approaching than monitoring swimmers. I reported the issue to management and provided two of the six videos I recorded. For a resort that promotes a family-friendly environment, this was extremely concerning. The pool area itself was not well maintained. The pool deck was dirty, and our cabana had bird droppings on several of the lounge chairs when we arrived. The television in the cabana did not work, and there appeared to be only one server covering all of the cabanas. As a result, it took nearly an hour to receive our food and drinks, and we were never checked on afterward. Customer service was inconsistent throughout the resort. At Starbucks, the barista, threw away my cup before my order was complete. When I pointed out that I was still missing a drink, she became visibly frustrated, slamming items around while preparing it. When I later mentioned that the drink had been made incorrectly, her attitude worsened. After all of that, I still thanked her,

This is the most poorly managed hotel I’ve ever stayed at. There was trash everywhere on the ground, people were smoking inside and out, there’s broken glass in the parking lot, one of the major pools was broken, all of the Jacuzzis were broken, the shower in our room was broken. I would not recommend staying at this hotel to anyone.

Exceptional

Superb

Wonderful staff and great hotel. Views of the lake were spectacular and it was quiet. Highly recommend.

Booked the stay for the beach!! The beach was to open at 9am and never opened every staff member gave us a different answer.

We were treated so well

Quiet & green area