La Quinta Inn & Suites by Wyndham Greensboro Arpt High Point

Everything was good

The front desk was very helpful at check in, all staff interactions were friendly. Very close to the airport and other amenities. Restaurants with in a few miles.

Superb

Super clean, comfortable room. They provide free parking and shuttle for GSO airport if you stay with them.

Breakfast was better than most hotels. A lot of room and the food was very good.

We love the staff. When we stop by or call, they are very responsive! We love this hotel, and use it often. What we noticed on this particular trip a lot of less than moments. 1) Breakfast area has definitely changed. No creamer for coffee on many of the days we were there. Food was less than good. Breakfast dining area the tables were dirty, the trash cans overflowing. 2) Cleaning -- when we had the Do Not Disturb not hanging, they did not change over the room. 3.) We had to ask for towels a few times. 4.) The phone in the room had no power to it at all.

On the second day, housekeeping didn't make the beds or empty the trash and no clínex. The scrambled eggs for breakfast were burnt, and the sausages patties tasted awful. We do not recommend the breakfast at all. The location is ok, gas stations nearby.

The rooms were not clean. Our A/c had drink stains all over it. Looks like renovations were being done and this should have been noted on their website. The sheets on one of the beds was stained.

I understand that hospitality work can be stressful, but guests should be treated with courtesy and respect. A simple greeting and a willingness to answer questions would have made a significant difference. The rest of my stay was fine, but the poor customer service at check-in left a negative first impression.

A place to stay Smoking scent in the hallway

Exceptional

A quiet, comfortable stay!

Passable

Very clean and spacious room! Plenty of parking and the staff are friendly.

Very good

Close to family Some renovations were done but other things lacking shower head not working well, low water pressure, tear in curtain, sagging sofa with multiple stains

I wanted to buy a soda and a candy bar. When I tried to play with a $20, the desk clerk said “Don’t you have anything smaller?” When I said I didn’t, he said “How about a credit card?” When i said no, he said “Well, if you can find a $10, that will be better.” So I got change from another traveler and, when I went to pay for my things, the desk clerk pulled out a cash box with plenty of change in it! My sister was told her room wasn’t cleaned “because you had electronics out.” In the lobby, loud music played continuously…so you could barely hear someone sitting just across from you. Asked for butter for the waffles, only to be told “We have to wait for it to come in…it’s a supply issue.” Really? Then they ran out of forks! Overall, a very disappointing stay and not what I’m used to at La Quinta.

The floors are definitely in need of a deep clean inside the rooms. I could not walk barefoot in the room. The carpet in the room is very sticky and I think it would be better to just have the laminate flooring VS having the rug under the beds.

The customer service was great! Everyone was smiling and happy to help with all our needs. The breakfast was decent but could be better. Overall, the stay was comfortable and my daughter loved the indoor pool! The floors are definitely in need of a deep clean inside the rooms. I could not walk barefoot in the room. The carpet in the room is very sticky and I think it would be better to just have the laminate flooring VS having the rug under the beds.

Rooms clean, staff helped us get side by side rooms on a busy weekend, breakfast had a solid breakfast instead of just waffles. Indoor pool was very small and not adult friendly because of no seating, echoes and noise but the kids loved it anyways. One of our rooms had poor water pressure and the screen was off the sink, which no one came by to fix over our 2 day stay. Overall a good stay.