Crowne Plaza Lombard Downers Grove by IHG

The beds are horrible they are flimsy and move when you sit on them and lay on them. Very disappointing! Overall I’d give the location a 10 as there are so many places to eat and shop. The befs definitely need updating.

Very clean room, staff was kind and patient with everyone, beautiful hotel

Great cus

We booked one of the hotel's suites for 4 adults. The description indicated there was a separate bedroom and also a.pullout couch. The impression was that the pull out couch was large enough for 2 adults, since the room was supposed to accommodate 4 adults. the bedroom was not separate. There was no door between the living area and the bedroom. My husband and I were in the bedroom sharing the room with our adult son and his fiance. The lack of privacy was very inconvenient. Additionally, the pull out couch was a twin bed. We actually measured the mattress size. Obviously a trend bed is not ideal for to full size adults. We addressed are concerned with the front desk. The young lady at the desk simply said that's just the way the rooms are. We were not offered any discount or given any type of coupons for their breakfast buffet that cost $18 per person. The hotel itself was not too bad. There was some wear and tear and it was not the most attractive building. The price of the room was not warranted by the condition of the hotel.

Nice and quiet facility. Easy access to everywhere.

Great place

Very good

It’s beautiful but the carpets have seen better days

The location was excellent, with a variety of stores and restaurants nearby, including Giordano’s Pizza, which was a huge plus. Overall, it was a great experience with a fantastic location and outstanding staff. We would definitely stay here again and highly recommend it to others!

Good

Solid hotel experience.

I didn’t like it I didn’t like that the shower was cold. No hot water. The comforter was not cleaned. The vending machine area was dirty. The bed was shaky. The bathroom was small

Exceptional

The lobby is nice, but once you turn the corner the carpets, walls and wall panels in the elevator are dingy, ripped and have dirt and oil discoloration from where people put their heads while waiting in the elevator. The rooms have dirty carpets, and it looks like they just painted old furniture and called it a day. Do you like your room cold? Too bad. The thermostat can be turned as cold as it goes, with the fan as high as it goes, and your room is still going to be warm and humid. The thermostat has to be 40 years old. The bathroom doorknob is stuck in "locked" mode no matter what, which is a fun surprise when your child calls for your help figuring out the bathtub. Is your reservation for four people? That's fine. You only need two towels. The pool area is gross. No clean towels to be found, but there were dirty ones (and trash, and fake eyelashes) all around. The gym floor is made of uneven floor squares that are lower in the middle and higher as you go up the sides. It's a liability and a tripping hazard. Asked for no housekeeping, they came anyway. We stayed 4 nights. Finally, by the last night we had towels and a box fan. Staff was apologetic but made no attempt to fix anything aside from the fan and towels, citing it was our fault for booking on hotels.com

I’ve stayed in better and a little cheaper before. It was ok. I still would stay here again. Just not The best. No free breakfast either for the price we payed.

Great hotel with friendly and helpful staff. On our reservation we mentioned one request that would make our stay better and we were delighted the staff handled it right away. Excellent breakfast and server staff.

Heating and cooling systems were very old. The bathroom was so small only one person at a time could fit. The bed was old and very hard with no comfort. I was very disappointed. I’ll be staying a few miles away at the Westin or Embassy Suiy.

Clean room, staff was friendly and pleasant. Breakfast was good.

The hotel was very comfortable and nice. On the older side but well maintained and very clean. Great location, close to Chicago without the terrible traffic. Lots of good places to eat. Very safe parking. Definitely would stay again.

Good