Residence Inn By Marriott Memphis Germantown

Very nice place to stay. Rooms were pretty clean. Beds were, too. Aside from the usual things you can't tend to control at hotels, like kid's noise, heavy steppers on upper floors, and running water from nearby rooms, this hotel is a great stay

The location was easy to locate. Plenty parking. This location needs some tlc Upon entering my room, I immediately smelled the “wet carpet” smell. The carpet was and remained wet around the window area. Unfrayed in spots and needed to be repaired. This room could use a deep cleaning.

The room was in poor shape, stains on the carpet and in the bathtub. Broken mirror in the bath area. There is also a train right across the street that woke us up at least twice. I would not stay at this property again. The lobby area was very updated, which gave us high hopes for the room. The breakfast was decent and the staff were very nice.

Cabinets falling off wall. So much so, that the doors won't stay closed. Master bathroom tub was disgusting. Carpet was gross. Beds were very comfortable. Linens were clean and crisp. Would not recommend for the price.

Good

Great place to stay!

There was a plunger in the bathroom which should have been my first clue. Had to plunge it every time I used it because it would overflow. Staff plunged it twice and said it was fixed. Had to use the bathroom by the front desk every time I needed to use the restroom. Noticed room had been flooded and I can only assume it was toilet water. Glasses stuck to the cabinet, so I had to wash everything to use it. Furniture in the room was wet and crumbling at the bottom. Holes in the window shades. Mold growing everywhere. Doors were rotting at the bottom. I just can’t. If it weren’t for Carol at the front desk, I would’ve lost it. Finally got moved to another room on Wednesday. I checked in on Sunday.

The room was clean but very well warned. The door had trouble closing, a draw didn’t want to close properly. The overall property is in need of general repair. The staff was excellent ! Breakfast was good, air conditioning was good.

We had a great time in the pool

Dated. Breakfast was ok

The staff was super friendly and helpful. The breakfast was good with a tasty main choice each day but always had scrambled eggs and a protein, plus bagels and English muffins, waffle maker, etc Except for the train, the location was quiet. Convenient to shopping and restaurants and Johnson Park which has a nice walking path. They allow pets. Property is in disrepair. Lots of dings and scrapes on the walls. Luggage carts all wonky. Gutter falling off outside near parked cars. Water stain on the ceiling in our room plus electrical outlets that didn’t work, lightbulbs blown, questionable stains on lampshades … just generally in need of a long overdue update and some TLC.

More options to choose from.

The breakfast was average, but not great. More options to choose from.

The bkfst bar was the best we ve had in a long time. AC was very temperamental. The things that mattered were good but the overall condition of the hotel was poor.

Very friendly staff!

No hot tub

Real nice

Location, Room size, full size refrigerator, and small kitchen area. Bed and the pillows were comfortable N/A

Hot choices

The hotel itself is located in a very desirable area of Germantown. Which made it all the more disappointing once we saw the condition of the facility itself. This is the worst Marriott branded hotel I have ever seen. On arrival at the property, we could clearly see screens that were partially torn from windows. That was the first clue that this Marriott location might have some issues. On the way to our room, we saw dingy, dirty, hallways. Carpeting that was stained and filthy, and visibly damaged doors just to name a few. When the room door was opened, it reeked of a heavy smell of bleach. Upon further inspection, we observed what appeared to be black mold in the bathroom area amongst other issues. As for the room itself, though spacious, it was quite dated. To the credit of the front desk manager, she took our concerns seriously. There was no dismissive tone on her part whatsoever. She remained pleasant and professional. And offered any assistance to us that she could. In our opinion, this hotel does not live up to the standards of the Marriott brand. It needs to be immediately closed for renovation.