WoodSpring Suites Charlotte Gastonia

Dirty blanket no towels whe a check in dirty parking lot ect

Ron was clean quiet property and loved the fact I was able to check in early

Nothing. No front desk for late check in I was stranded. Both hotel and booking.com are terrible. Worst customer service ever from Booking.com They didn’t let me check in and booking.com still took my money they are crooks.

They had bugs in our stay.

The location was good Smelled like weed. And windows didn’t seal so you could hear every vehicle on the highway

Clean room

Bare dirty Pillows with no pillowcases , dirty crumb feeling sheets needs an upgrade what are they doing with the money their taking from people

not very clean

1 star is being generous for the property. Staff was very kind property lacking updates, cleanliness etc

The staff are absolutely wonderful

Very dirty . A lot of noise. Bad smell. To check in waited a long time and I was asked to step out the office while she help another customer and then when it was my turn another customer came into the office and she allow him to be there. Cared for other customer privacy but not mine. There was no instructions to check out and no one in the office. Terrible experience

Paid but never got a room and was turned away !! Terrible service

My stay at the WoodSpring extended stay hotel located in Gastonia NC was pleasant. I was surprised at how clean it was there was not a bug ( roach ) anywhere to be seen. When I first arrived I could smell cigarette smoke in my bathroom, I don’t usually complain but it became unbearable and it is a smoke free location. I let one of the staff members know and it was no longer an issue. Thank you! There is plenty of parking and it’s quiet. The price is good for having a double bed and kitchen some of the other hotels were the same price minus the kitchen.

Absolutely disgusting, I did not even put my belongings down. At check in the lady was nice but stated that I already paid but "I may not like the room as at lot of people don't stay after seeing them." She was correct. I was a bit sketched out by the lobby but got my key as I had prepaid, took the elevator to my room and was getting more concerned as I made my way there. Upon entering I was assaulted with an absolute foul smell I can only describe as filthy. Which the room was, the floor was dirty, counters were dirty, bed frame had dirt and hair caked on it, and when I lifted the sheet the mattress was covered in human waste and other unmentionable stains, bugs, and human and pet hair. It was to the point that I would say the room was a safety hazzard and should be reported to the health department. I cannot believe that they rip people off this way. WoodSpring should be ashamed of themselves to have their name on this establishments and Hotels.com should be ashamed to be partnering with them.

The staff were outstanding! However my first night in the room I was put in there were critters inside room including one in my bed definitely was a problem.! I was relocated to another room next morning. Had a lot of problems with room key one day it would work the next it wouldn't so with me getting off work late I would be locked outside til 7am or later til hotel employees began to arrive no free nights were offered even with being locked outside entire night, the one in the lobby used to reach company employees after hours DOES NOT WORK if you don't know someone their personally you will not have a way to communicate with them

Thy are just absolutely wonderful

Locations was decent Just about everything

Th staff are just absolutely wonderful

The staff are wonderful and I loved my stay with them

The room was dirty and seemed like another person just left, even tho I was supposed to check in at 3pm and it was 9pm. It was smelly, AC didn’t work properly. The bathroom floor coming up and the bathroom sink was leaking water. Towels had hair on them and sheets stains. I called for maintenance but they didn’t work that day. I was waken up by a false fire alarm at 6am, so I couldn’t rest properly and I was uncomfortable the whole time.