Tru by Hilton Garland Richardson

The staff did move us and were very courteous about finding another room for us to move to. Unfortunately, the water pressure in that room was not much better and we basically experienced the same issues. Add to that, there was mold forming around the bottom of the shower pan, and stained linen on one of the beds made our stay alot less comfortable. There is no closet and there is no dresser. Thre is also no safe or microwave. This is a room I would expect to pay $70/night to stay in based upon the overall cleanliness amenities, and functionality. The staff, however, was awesome and very willing to help make our stay nice. Unfortunately when we come to visit our son here in Garland again, we will not stay at this hotel.

Clean room and easy check in

Exceptional

Clean comfortable bed. Quiet room. Good lighting. Bright or dim. Good TV. Lavazzo coffee. Nice gathering area in lobby. Many cubicles with desk and chargers. Well light parking. Rooms well maintained.

We had to move rooms twice for a two night stay. The first rooms ac was not working. The second rooms toilet wasn't usable and the showers water so hot it was barely tolerable. Both times we had to move. It was unfortunate.

2nd time we stayed here and both times the hot tub was cold

you need slow closing toilet seats. they are not expensive. no cost difference from the slammers you currently use.

One of the best hotel stays as a solo traveler I experienced.

Friendly, clean, easy access to LBJ freeway, lots of restaurants within a few minutes' drive - excellent as a home-base for a visit to Garland/Plano area.

Staff was careless and when I reported the room was not clean I was told some one would go up and clean I stayed 3 days and nothing happened. The sink was clogged up for almost the entire time I was there. It was terrible

My kids were able to play a game or few of pool while we waited for our room and later during our stay. Had to wait for almost an hour to get our room after driving for 7 hours

Location Over booked my room and was put a small noisy area across from pool and next to conference. Screaming clients running back and forth up and down hall. We had to leave to get peace. Breakfast lacking and no non pork options for guest.

Room was very clean. Ice machine and refillable water station were nice. Good WiFi. The front desk employee Cassandra was really nice & helpful when we checked in. Housekeeping staff was very nice as well. Beds were not comfortable. Shower door wouldn’t stay closed unless we used a wash cloth as a stopper. One employee I spoke to on the phone with questions was rude, I think her name was Sabrina. She didn’t really answer my questions and hung up on me without even asking if there was anything else I needed or even saying goodbye.

Clean, friendly staff, great extras, the breakfast was good. I gave it 4 starts for the patio furniture outside was worn and had tears in spots. Also, there was no Orange Juice available because they were out of it for all 3 of the days I had stayed there.

Exceptional

Bed pillows uncomfortable, no microwave in room refrigerator on floor, no closet huch,

Great location and comfortable bed.

Staff was rude

Great

Exceptional