Extended Stay America Suites Nashville Franklin Cool Springs

It was inexpensive & conveniently located. Although the bed was comfortable, it was impossible to control the climate in the room. Air gaps around the door. The A/C added more moisture to the room so all surfaces were always sticky. Generally room & bathroom lighting were bad. Exhaust fan in the bathroom DID NOT WORK! Charged an additional night & it took are 7 day stay to get it resolved. Next time we will pay more for better accommodations.

Not too bad.

My biggest problem with the room we got was the carpet was absolutely disgusting. It always felt a little bit damp and sticky. I refused to take my socks off because we were there for 10 days. I actually fought off a strong urge to go rent a carpet shampooer. My suspicion is that the ground floor of the whole hotel has a moisture problem even our towels did not dry for about two days after we used them. Beyond that the room was comfortable enough.

Awesome place! Very clean and quiet.

We were. Next to tge office. We heard every entrance , people speaking g loudly in other rooms. The location is in a quiet area but the walls appear to be thi ! Breakfast consists of muffins and coffee w dry cereal, no milk for cereal

This is a MOTEL not HOTEL. All entry were Exterior doors. I was not aware when I booked. I would have never stayed there had I known. I do not believe the images showed this. I would have to go back to review. It was very old/ dated. It was in a wooded area although close to Galleria. Very Bates Motel vibe. The clerk was very comforting and put me in a area near check in with cameras. Staff was very nice. It was too late to change when I arrived after 5 flight delays. No restaurants open. Vending machines only. Would never stay there again. Did not feel safe.

Found a dead roach in the room. Sink took all night to drain and bathroom door was broken.

The showers were cold morning, afternoon, and night.

Location was par. Check in process took forever even though I paid through booking. Never ever had it take that long.

Cockroach’s in bathroom…dead one on floor and one stuck in a cob web that looked like it had been there a long while. Bathroom door broken and rotting and would drag across the floor if you didn’t hold it up…. Window was busted and didn’t even lock properly…. And so on and so on…. When I told the front desk… the lady said “ ok well…you are all paid on Expedia and checked out” no thought or care to all I just told her!!!

Old and rundown. Roaches everywhere on the property, including our room. Great water pressure.

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Bug carcasses in bed

Clean room, with a very wholesome staff.

Location Couldn’t take a hot shower. The water in the sink got hot but the shower was barely tolerable to even shower in.

Water was not hot at all. Floor was dirty. My feet had crumbs on them as soon as I took shoes off...

No hot water in shower. Shower head had no pressure. Rundown facility. Not clean. Cheap quality sheets.

everything -

Only problem was nothing was in the room like silverware coffe pot etc you have to ask for what you need Also we have a dog and they charged $25 a night and it wasn’t that high when I booked on hotel.com

The room had a really funky smell. The plug in the bath did not work, and therefore the bath water did not stay. Apart from that, it was a nice room.