Staybridge Suites Forth Worth West by IHG

Breakfast by far the best we have experienced in a hotel Elevator had some issues, little scary for the kids

Customer service was terrible. The hotel took money off my card stating I didn’t check in on a certain day which I did, it was an error on their end but still charged my card for. I will never stay there again. Also the lady at the from desk were very mean. She has No interpersonal skills.

Exceptional

Elevator was trash, homeless people everywhere soliciting you overtime you walk out. Pot smoking throughout hotel.

It’s a very nice suite, spacious, good size kitchen. Safe location. The pillows could be new, they were too flat. Couches were outdated and didn’t feel too comfortable or clean. Restroom was quite small and not the cleanest, wish we received a bathtub because I had kids with me and it was just a shower. Pillows had a weird smell on them. You can hear people walking around if you’re on one of the bottom floors making noise, and slamming doors.

flying in for a graduation weekend, the location was good, being right off the freeway. We enjoyed having the bedroom separate from the living room. Kitchen was spotless.

Brother said he would come get me since it was 15 minutes away. I stepped what I could in my backpack and headed downstairs. Get down there and there’s a truck pulling in head towards the doors that open and close. The lobby glass windows were facing the west where the storms were coming from. The TV in the lobby was on showing the radar and where it was at. The sirens started going off.(meanwhile there was no one at the front desk.) my brother called saying it was hitting, I started going up and down halls for a room w/o windows call 9186477527

Very good

Close to my destination

Our stay was good, no complaints

Very good

Nothing really, wasn't there much.

The rooms are big, and clean. Nice area too. Nothing really, wasn't there much.

Room was clean, breakfast was hot, parking spaces are limited -- don't leave for dinner and expect a space.

Staff was very helpful. The room was clean and the bed was comfortable. The location is easily accessible.

When I arrived on Friday evening I was exhausted. I felt like the woman who checked me in was rude but honestly I was probably not a pleasure to deal with. I was already upset because a room that I had previously paid $130 a night for was now over $300 a night with the pet fee. Even on its best day that room is not a $300 a night room. My wife and I have been staying there exclusively though every time we come to fort Worth since 2024 so I paid it. When I got in the room I had a text waiting asking about the condition of it. I hadn't even set my bags down yet. I just replied the room is fine. I should have looked around more because that was not the case. The room had missing and burnt out light bulbs, something nasty on the wall under the bathroom counter, rusted and dirty air vents, and damaged cabinetry in the kitchen. When we tried to use the TV in the bedroom after a while it made a crackling noise which made it impossible to watch. Had it been any other time I probably wouldn't have even bothered mentioning anything. But for $300 a night I felt like that was unacceptable. So at around 5:45 a.m. and then again that evening I messaged the hotel about my issues. I never heard back. I was told the next day when I checked out that a manager would be reaching out to me. I never heard back from anyone. I never even heard back from Expedia when I followed up with them because I wasn't hearing back from the hoteI. I'm thoroughly disappointed with both the hotel and Expedia.

Very nice

Staff is exceptional, but the rooms, especially AC units, are very old and didn’t function well for us. Still, the location is perfect.

It’s been quite a few times I’ve stayed here. I can not complain. It’s always a pleasure to stay at this location. Breakfast ready at 6 am sharp. lol .property is clean and well maintained. Nice quiet environment.

The room was great and the breakfast was delicious.