Villa Serena

the room was okay but the blanket smelled terrible we couldn’t even use it

Good

Nothing The room was dirty, floor unswept, the bed was gross as the pillows had dark streaks on them and human hair. The side of the mattress had various marks all over including what appeared to be dried blood. The existing reviews for this “hotel” must be friends of the owner because they do not align at all with the property.

Exceptional

I don’t know what to tell you I have had si h wildly different experiences at this place. The first time I stayed there it was was gorgeous, perfect delightful. and that time I was able to pay the deposit on my card. The second time, I had cash for the room, I had my ID and money on my card, but that time they said it had to be a cash deposit.. ok.. I wasn’t able to get cash from the local atms, and I was sp tired, it was Christmas, and I had to work the next day, so they made an “arrangement” with me. They gave me a room that was straight out of SAW II, complete with a broken tv as well as random old appliances, rust stained dripping tub and sink, FLITHY, and blanket with cigarette holes, and the worst was a broken heater, it was FREEZING. I called to ask if they had. An extra blanket and it was a no.

Exceptional

Staff nice Lady & Gentleman The TV

The rooms had been remodeled and upgraded from the old run-down building. The sheets and towels were clean. Floor was also clean. Shower worked well. There was no air circulation in the room. It was hot and stuffy. The air conditioner did not work. I had to open the window and hear the noisy vehicles and people walking by the room. I finally closed the window before sleeping for safety and it was stuffy all night. The stairs to the second floor were steep and run down. It seemed like you were going into an ally to get to the second floor rooms. The bed was very hard and uncomfortable. The bed platform looked like it had been repaired with tape several times over.

Exceptional

Free parking A little far from attractions

A little far from attractions

Good service

The price was doable for being a holiday weekend, however had complications checking in and processed hold on my deposit (have not received a credit refund yet). Parking lot is small and was blocked in when leaving; took staff awhile to locate tenant to have car moved so we could get out. The rooms are basic but clean, but only has half glass door on the shower. Overall it is an average motel good for an overnight stay.

Good

Exceptional

For the price I guess it is what it is. Made us pay cash for deposit even paying for it through Expedia.

The kind people running the motel were respectful ,accommodating and kind I honestly can not find fault with this property and its mgmt.. ask me about econolodge in Escondido. That place and its mgmt. Is the worst. Villa Serena the best .

Exceptional

It was clean and the staff was helpful Could use more parking spots . A thicker blanket would be nice.

Off the fwy and noisy