Residence Inn by Marriott Durango Downtown
About Residence Inn by Marriott Durango Downtown
Located in Durango and with Durango and Silverton Narrow Gauge Railroad and Museum reachable within a 15-minute walk, Residence Inn by Marriott Durango Downtown provides a shared lounge, non-smoking rooms, free WiFi throughout the property and a tennis court. The property is around a 15-minute walk from The Durango Silverton Narrow Gauge Railroad, 10 miles from Durango Hot Springs and 14 miles from Pinkerton Hot Springs. Private parking is available on site. At the hotel each room has air conditioning, a seating area, a flat-screen TV with satellite channels, a kitchen, a dining area and a private bathroom with free toiletries, a bath or shower and a hairdryer. Guest rooms will provide guests with a desk and a coffee machine. Residence Inn by Marriott Durango Downtown offers a buffet or American breakfast. The accommodation offers 3-star accommodations with an indoor pool, fitness center and hot tub. Residence Inn by Marriott Durango Downtown offers a business center for guest use. Staff at the hotel are available to give guidance at the 24-hour front desk. Durango-La Plata County Airport is 13 miles away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Café / coffee shop
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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We ran into an issue with our room not being available, but was corrected by front staff. Breakfast was frustrating though, little to no food was available for our family of 6 that was traveling. Eggs nor potatoes were being refilled.
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Nothing about this place was clean, from the over flowing trash cans outside to the room. The kitchen counters still had food on them, dishes dirty, dog hair all over the couch, hair in the bathroom, and ALOT of bugs, everywhere. The color in the TV was going out and despite calling about it twice and talking directly to the front desk person, it was never fixed. We were told the manager would call us on three separate occasions to discuss compensation and the issues, she never did, and when we went downstairs to talk to her when she was there, she was not available. Also, the rooms only get “cleaned” every 3 days.
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Terrible check in. Lousy shower head. Charged parking to both rooms…only had one car’
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When we booked our two rooms, we realized that the rates were more than we usually like to pay, but the Expedia description of the amenities is what sold us. Unfortunately when we arrived to check in, we were told that neither the pool nor the hot tub were usable. As we walked past the business center, we saw signs indicating none of the computers were working. They remained down during the length of our stay. There are no ice machines at the property nor do the room refrigerators make ice. Internet is spotty at best. We were never able to make use of the pool. On our last day, a sign in the elevator indicated that the pool was fixed but that no one could use it for a few more days. We were long gone by then. We utilize Expedia often for our trips and rely on it when we make decisions on where to stay.This was a loser.
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I stay here a lot when I work in Durango. The staff is great @nd very helpful. The room is very clean the kitchenette is a great amenity.
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Excellent customer service service at the front desk.
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Staff was helpful, the rooms, kitchen and sitting areas was clean. Surrounding areas was to main shopping locations was walkable.
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The staff were nice. Would have been nice to know that the pool was going to be closed at our hotel during our stay. They did let us use the hotels pool across the street. Our room still had trash in the closet from a previous guest. The fridge in the room did not get cold enough so food we bought had gone bad during our stay.
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The staff was great. But we thought we had reserved an accessible room, but the bathroom was tiny--nothing accessible about it. The food at breakfast was good, especially the omelets and small quiches, but they ran out of things some days, and the kitchen was understaffed and had a hard time keeping up. There was something wrong with the pool--water was a funny color--so they were draining it the day we left to clean (?) it. The soundproofing wasn't great, and there were weeds growing in the bushes around the building. And when we checked out we were charged for parking--$10/day!--even though the hotel is on a highway and there's no other place to park! So for what we paid, it wasn't a great experience.
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Excellent breakfasts in a large, open area. Lovely suite with a fireplace. Friendly staff. Too bad the pool & hot tub was closed for repairs. Also, the $10 a day "parking" fee was a surprise. But we're in a resort/tourist town so oh well!
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Room was reasonably clean, although dark. Kitchen was ok, but no toaster. Breakfast was good with protein and yogurt. We entered through a back door that was almost blocked with an overflowing trash can. Can was clean and empty when we left. I did not appreciate being surprised by daily parking charges and a charge for using a credit card.
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Shabby carpet. SUPER noisy AC on the attached building. Fridge wouldn’t get cold. The usual subpar breakfast.
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Parking was scarce.
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The location and breakfast were great. Unit was very clean and comfortable. Parking was scarce.
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Good
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The other staff were very responsive to our needs. The room had no bathroom amenities, lotion, etc.
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Clean rooms and quiet
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Breakfast was fresh. Clean rooms. The staff were very helpful.
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Staff was nice and rooms were decent/ clean.
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NOT NOISY
