InTown Suites Extended Stay Dothan AL

The hotel itself was great. It’s was really cozy and beautiful. The bed slept okay. I wish they had pillow top mattresses but hey. Rebecca the GM was awesome and sweet. She gave the best customer service a person could ask for. Four things: there was no way for me to wash because the washers were tore up. Then their washing machine tore up which made it hard to get fresh towels everyday. The ice machine tore up and never got fixed. Then I seen two roaches during my stay, the first night in the shower and in the kitchen on checkout day.

Exceptional

Management did agree to provide another room…which was much appreciated (and a better room). I got everything was resolved only to be confronted by security guard again because I went to a vending machine with no shoes. After some interactions, I was then asked to leave.

Bad

Everyone was rude and the place was nasty and no housekeeping

Everything

Superb

Good

Superb

Nothing blood on the walls floor dirty blood on the air-conditioning Everything was not good

Everything was not good

I was left alone. Had surgery and complained about the AC unit four days while I was in the hospital. The coldest day of the year and I had no heat. I tore two staples after moving to another room AFTER FOUR HOURS. Four days and you can’t fix an AC unit? And I get charged for this. I got kicked out because I called to complain too many times.

Great Great

Cook in the room Elevator didn't work

Elevator didn't work

Exceptional

Superb

Was not told elevators didn’t work was out on 3rd floor at 6 month pregnant made my stay very difficult

Over all stay was quite and comfortable Was not told elevators didn’t work was out on 3rd floor at 6 month pregnant made my stay very difficult

Very good Cleanness