Best Western Diamond Bar Hotel & Suites

The door provides no sound insulation/protection from the highway across nor can it deaden any conversation from other passing guests, to make matters worse, there is a highway with a partial tunnel, with the right side (the side facing us) open, making every loud car not only want to go louder but also projects the sound to the property. The door is not very insulated, light can poke around the door frame into the room. The pool was inaccessible for our stay so that was also a missed opportunity to give a better score.

In morning spoke to owner / manager and she was completely indifferent- and said “ we will get it fixed - In told her, great, its not about fixing it- its you forcing to pay for an upgrade to get one working-“ the fact I had to pay for a working toilet- she didn’t care at all and saidn youbahd an upgrade. Sad. Book another place is my advice.

Was clean, bed was comfortable. We did alot of walking to get to room. Room was very quiet.

Want to know what it's like to stay at a two star property? Stay here. The only good thing was that it's quiet and clean in the room with plenty of hot shower water. It served its purpose for a cheap one-night stay.

Clean room, easy access to highway, restaurants

Dirty room, the AC did not work, I asked for a fan and I was told the room would cool down eventually. After inspecting the unit it was covered if lent and dust.

Okay

I got the room close to the ice machine. It was noisy when someone was using it sometimes very late at night. The show head got very weak water.

clean and calm room, comfortable breakfast

We had a good experience at this location.

Not safe area, very dark at night. Pictures of room was deceiving. Ghetto location.

Not too bad of a place. Good price.

very nice and spacious room. air conditioning was amazing. breakfast was good. it was nice and quiet. enjoyed my time there very much

Love cul-de-sacs’ ~ Traffic to get to the cul-de-sac’…

Always a good place to stay

Very clean and in a hidden off spot. So it’s not real busy on the road! Loved everything about this property!

The room facilities are poor.

This was an older hotel with nicely updated rooms. Very quiet considering it was right on the freeway. Lovely grounds with lots of trees, plants, and flowers. Large space for parking our truck and trailer.

Orange juice Big room not enough furniture

My grandbaby spilled Cheerios so we asked for a broom and she didn’t acknowledge just came stone faced and rude to sweep up. Check in was rude …. Same lady. Man yelled at my nephew for turning volume down on TV in main area. He said it’s his show and not for customers! Just a very rude and ugly experience!