Comfort Suites NW Dallas Near Love Field

Upon arrival we found the room hadn’t been cleaned. There were no toilet paper or towels in the bathroom. The front desk was helpful about getting this done. I could’ve understood if we had arrived early, but we were several hours past the check-in time. The room got cleaned the next day, but we again had to ask for towels because they didn’t restock them. The pool was never open. It had conflicting signs that said 10AM to 10 PM while the other said 8 AM to 8 PM, not once was it unlocked. The elevator was broken so you had to use the stairs to get up to your room. There were used, fake fingernails on and in the bedside table and on the last night, I found a roach in the bathroom when I got up to use it in the middle of the night. Needless to say we went ahead and left then. The two gentlemen operating the front desk were extremely helpful, but unfortunately, they didn’t have help.

Loved How Helpful The Staff Was, Very Friendly, Rooms Were Nice And Clean! Would Definitely Recommend To Others And I Would Come Back Here!

Es terrible la atencion, el refrigerador estaba roto en la habitacion pedi q me cambiaran de habitacion ya q necesitaba para guardar los alimentos q llevaba para mi niño de 2 años con necesidades especiales y me cancelaron a las 9 y 15 de la noche y me dejaron en las calle con El Niño, pesimo servicio no recomendado a nadie

Nice hotel

Everything was great! We were missing something in the room, and the host helped us very kindly and quickly. I recommend it.

Coffee pot did not work in room because electrical outlets not working causing microwave not to work either. Elevator was broken and the ice machine was also out of service. We had to take the stairs to our rooms . Desk attendant was not friendly. I tried to ask questions about staying another night and he was short seemed annoyed. I walked away from desk got my things and left. Told him I’d stay somewhere else. The ac did work in rooms , hotel and rooms outdated.

I stayed in Room 206. I had planned to stay in and watch the Spurs/Knicks game but the remote was not working. I tried calling the front desk but the room phone was not working. I walked downstairs and they gave me 2 universal remotes both of which were not working. I had to go watch the game elsewhere and spend money which I hadn’t planned. When I went to take a shower the towels were stained. When I tried to use the usb outlets they were missing from the electrical outlets. I had a room with 2 double beds. I used the bed I didn’t use to lay out my clothes. When I woke up in the morning I noticed ants on that bed. Horrible stay and horrible hotel

Terrible

The elevator has been broken for at least a year or two. At some point you have to wonder when they will have their franchise rights revoked

Elevators weren't working but staff and room was nice

The elevator didn't work but the room was okay and the people was friendly.

They need to use some room fresheners, the carpet needs to be deep cleaned

Average at best. Nothing over the top. Fair price.

We only stayed at this hotel due to us only being there for 4-5 hours before checking out. If it wasn’t for that, we would have left and went to another hotel.

Pretty good

N/A

There were no towels, toilet paper, when I ask for them I was told they didn’t have any at all. The room was not cleaned. And they charged me a 100.00 dollar deposit after I checked out.

I arrived at the location before 3 which is the check-in time. And the receptionist told me to come back at three to get a room when I arrived back at the hotel the receptionist advised me that he did not have any rooms available. I then looked online and booked the same hotel room through hotels.com and seeing the rooms were available, I pay for the room online I go to check in And the guy says that there is $100 deposit I go to pay for the deposit with my car and he says the deposit won’t be back on my car for up to two weeks. I asked if I could pay the deposit in cash and he said they do not accept cash, which is crazy to me. I canceled my reservation at the counter, and the guy said in order for me to get my refund, I have to go back through the third-party who I booked the room with which is hotels.com I contacted hotels.com and they’re telling me that I should contact the facility. I called the facility and they hung up in my face. They took my money and I was unable to get a refund for the room that I booked. The receptionist was very rude and not helpful at all. I never known a hotel not to accept a cash deposit. If you’re booking for this hotel, just be aware that you may not get your deposit money back for up to two weeks at least that’s what I was told.

Did not have anything but hand towels in the bathrooms, not able to dry off with a regular towel after the shower. The elevator wasn’t working and there was no soap in the bathrooms.

Me dejaron sin hospedaje x la noche con tres niños pequeños y no me dieron rembolso 😤