Hilton Garden Inn Columbus/Polaris

Great place to stay. I stay there every time I go to Columbus.

Frustrating check in experience. Agent didn’t have any flexibility regarding which floor our room would be on or many details regarding the buffet breakfast. We didn’t feel very welcomed upon arrival. Room was noisy with road traffic until about 11:00 PM and the HVAC unit was noisy while we tried to sleep. We didn’t eat breakfast in the morning but it looked sparse especially since it wasn’t included with our stay. Wouldn’t stay here again.

Pool Closed, Hot Tub Closed. Tried to make it better by offering a free breakfast buffet that was less than stellar by any circumstance. Out of many items early on. Centainly far from what I would expect for the price or a Hilton name on it. Highly disappointed!!!!

They also called to make sure I was not leaving behind a document. Breakfast was decent and they have bottled water available for you whole stay. We had a car and didn't have any issue of security as other guests claimed. I had an issue with the sofa bed not ready when we just arrived. It was brand new with plastics and no linens. But I could solve it

The service was excellent. They did care for my comfort. They also called to make sure I was not leaving behind a document. Breakfast was decent and they have bottled water available for you whole stay. We had a car and didn't have any issue of security as other guests claimed. I had an issue with the sofa bed not ready when we just arrived. It was brand new with plastics and no linens. But I could solve it

We had a wonderful stay! Check-in was quick and easy, and the staff was friendly, welcoming, and always willing to help. The bed was incredibly comfortable, making it easy to relax and get a great night’s sleep. Overall, we had a very positive experience and would definitely stay here again on a future visit.

Nice place. Close to the activities.

Very clean. Room was spacious

Nice and quite

Muy bueno, muy limpio! Me encantó!

The room bed and pillows were comfortable. Sadly, the pool is currently closed. The breakfast that was included was edible, but not well attended. When we ate at 9 on a Sunday, many items including the coffee, milk, and bread needed restocked even though breakfast was until 11. Sadly, nearly all staff I saw was sitting on cellphones during that time both days we were there.

Everything was perfect.

Great location that's easy to get to yet out of the busy traffic area near by

Property is close to a lot of restaurants and shopping mall. Overall, it was pretty quiet. Breakfast was ok. Beds were pretty comfy, fine enough for a couple nights.

Nice buffet and room was clean. Did have noisy refrigerator but not terrible.

Front desk was very friendly

Exceptional

The experience we had was amazing. There is so many things near the hotel. The staff was amazing.

I was booked to stay here and when I arrived it was gross on the outside and dirty on the inside. I got a refund and left.

Good