Hyatt Regency Cleveland At The Arcade

The hotel is converted from a shopping mall. The rooms, which used to be exhibit rooms, are very spacious and have really high ceilings. It could be nice for people who want to have unique experience in accommodation, but don't really work out well for those who value privacy. I don't find the staff to be very helpful to be honest. The information provided is bare minimum, and I need to ask basic questions like where's the dining room, the gym, is there bottled water etc.

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Travis at the front desk was fabulous. We were there for one night for a baseball game. Walkable and great time!

We arrived two hours after our check in time and they had no city rooms available (which is what I reserved) so we had to get a lesser room. The people next to us (checking in) didn’t have a room either.

Great location...really unique hotel.. just seems to be missing something.. not sure what. like water in lobby wasn't presented where I could see it.. the rates can be a touch expensive..but its literally in a great spot. u can walk right out to 4th street.. I dunno maybe im spoiled or just not happy after paying 600 for the one night stay..but it was a Saturday and they had a wedding still it was our anniversary and my wife's bday..thought we would get placed in a better room for that rate..anyways ill give it another try and ive stayed here at least 5 other times.. its definitely recommended..just not 5 star..but super close

The room was clean, but the bed was very broken down and very uncomfortable to sleep in. For how large the room was, I would of had another chair available to sit on, especially for two quests. Bathroom was clean and tidy, only recommendation is to change the shower head to something that has spraying options, took a little longer to use the shower and rinse everything off with how the shower head was.

My husband and I went to the Hyatt in Cleveland, and as we pulling into the street before the hotel, there was a Teen Take Over happening. 300 kids with backpacks. My husband and I did not stay at the hotel due to SAFETY ISSUES. Neither one of us felt safe staying there. It was 330 in the afternoon and NOT ONE RESTAURANT HAD ANYBODY IN IT. BTW this was Father's Day. There were VERY FEW PEOPLE walking the streets. As somebody who has stayed in Cleveland many times, it was very eerie.

Room was clean and staff was very helpful with directions to our event.

I love this hotel. The staff goes above and beyond, the restaurant is delish, the fitness room is great, the architecture is beautiful, and the coffee shop first floor is fantastic, quiet and comfortable rooms. My fav hotel in Cleveland.

The building itself is interesting historically and architecturally. Our room was small and very dark. Lamps and outlets for phones were broken. There was wedding being held there, so we were restricted from seeing the property. The noise was disruptive until late, and then we had drunk people trying to get into our room at midnight. For what we paid for one night, we were extremely disappointed in our stay. I am attaching a picture of the view from our only window

Of course, the inside of the arcade was beautiful, but we expected more shops and restaurants inside.

The room was clean and spacious, and the building had a unique character. However, there was no coffee station anywhere in the hotel. The only coffee available was the in-room coffee maker, which offered a limited selection of coffee pods and no half-and-half.

What a classic, historic place to stay. We loved it!

Clean room, pleasant , helpful staff, nearby parking.

Location N/a

Good location. Everyone nice. Rooms nice. Pretty setting Room wasn’t ready and we were late to our baseball game. Didn’t get in our room until after 5pm

I arrived very late and a wonderful woman named Eunice greeted me. I accidentally booked 2 doubles instead of a king. They were sold out and she managed to find me a king. She was very nice and did a wonderful job making my stay comfortable. The property is great, but the people that work there actually cared. I’m normally a Marriott guy, but this place has me looking at Hyatt again. Well done!

The beds were absolutely wonderful -- super comfortable and clean. Location was close to the heart of the city, so if that's what you're looking for this is a great spot for that. The hilight of course is the lobby -- the architecture is historical and beautiful (although the majority of the stores are empty). For the price of the room, the amenities were sincerely lacking. Fridge wasn't cold, the shower didn't drain properly, no free waters, and no place to put your luggage (a rack wouldn't be that great of an expense), and no closet. The "drawers" of the furniture fall out completely. For it being a "renovated room" it feels really outdated. You won't even have a kerig for your coffee fix, so expect to spend 20 bucks on 2 coffees downstairs. The lobby doesn't have a restroom available except in the restaraunt, so if you've been out all day and return at 10:10 pm don't try and use the lounge because the hotel staff will send out security to come pull you out of there. My wife had walked in at 9:50 (closes at 10) and they really sent a male security guard to walk in the bathroom and escort her out. He made sure to tell her she couldn't be in there, and how are we supposed to know that you ask? No clue. Anyway, she was embarrassed and they weren't very accommodating. The guy who checked us in on the first day was nice, but outside of that -- no smiles or hospitality. Expect to be treated like scolded children if you ask for anything. Also, question the safety of the area-- you will be approached for money, and possibly followed into the lobby (people will chase you into the hotel) so walk quickly and be aware of your surrounding. This is not an overexaggeration... there was a cop sent on site after multiple attempts had been made and this was on a Tuesday and wednesday, so I can't imagine how it could be on a saturday when people start drinking on 4th street. I'd reccomend staying somewhere else, but visiting the lobby during the day to soak in the beauty of it without hurting your wallet for a lackluster stay.

Easy walking distance to stadiums and cool vibe in the Arcade area

Localization No breakfast included