Brandywine Plaza Hotel

Great place. Would stay there again.

This hotel had no running water and no electricity but I have yet to receive a refund for the 4 days I paid for my stay. No one wants to help me, I just keep getting the run around.

Passable

The hotel was closed

DO NOT STAY AT THIS HOTEL!!!!!!! I booked this hotel and we had to switch rooms cause the air conditioning wasn't working in the first room they put us in. Halfway into our stay, we woke up to find out that the electricity and water went out in the middle of our stay and we were forced to check out early. The hotel now refuses to process our refund after they promised to do so. DO. NOT. STAY. HERE

The location It is outdated and dirty. There was food in my fridge and trash in my room. The other room had poop in the toilet. The ceilings have water damage and the pool looked like something from a horror film.

The facility is older, and they are doing what they can. Limited capabilities, wear and tear, and the elevators are not entirely reliable.

Everything about my stay was horrible. I booked a 4 day stay. Checked in on a Thursday. Friday no running water, Saturday no electricity. I had to leave for these reasons and had to go to another hotel but not I’m fighting to get my money back

This was the worst customer service I have ever experienced. The hotel lost all power the weekend before and was closed down. We drove 45 minutes out of the way and HOTELS.com had no communication with us . We had to drive back toward Philadelphia and at the last minute book another hotel which was substandard. I feel like a refund or free stay would be appropriate for compensation of the time wasted.

Once at the hotel, front desk people did not provide us with any accommodation nor compensation. Overall, a very disappointing and unprofessional service.

El hotel estaba cerrado sin previo aviso era casi 10 pm ..encontrar otro hotel acesa hora !.. QUE HORRIBLE EXPERIENCIA ...llegar a un hotel sin luz y sin servicio.

It was an okay stay for a state I’ve never been - although there were scandalous teens late at night hard to find parking & the front desk lady was rude.

This was a nice hotel tucked away from the city. There were a few conventions going on so it was a lot of people there at once but it was a good experience

We had no power or water and had to check out of the hotel

Power & water going out . Dirty windows . Poor ac unit

Good friendly staff. Great location

Decoration and bedrooms are nice, but in our bedroom the fridge was not working. We asked many times to different employees about the problem, only in the Night they changed it. An accident happened in the basement pipes. Flooding and shut down for whole day. No breakfast and customers have to move to another hotel. The manager was gentle and reimburse the money. Also and help looking for new accommodations. Accidents happen, but the hotel was not in a good shape. No emergency lights in hallways and stars.

The Lobby temp feels like the thermostat is set on 90. The power went out and there were no backup lights or assistance to get out of the hotel.

The buffet was good Noisy night.

Restaurant staff especially the lady on duty during breakfast was super friendly, professional and courteous. It was super noisy. Loud noises I could hear so disturbingly at 3 am in my room. Heard there was even a fight on the 6th floor. Mentioned it to the assistant manager on duty the next morning as I was checking out and he seemed very unbothered by it.