Hampton Inn by Hilton Ciudad Juárez

cleanliness, helpfulness from staff

Excellent place, EV chargers works accordingly, thank you so much for your friendly service Street noise

Good location Really comfortable

Nice and clean Top of the line

Shower was leaking water into the bathroom. The club next door was loud until 145am and the AC had musky smell

The location was perfect. The hotel has complimentary transportation to the wedding. Breakfast was very good too.

During my recent stay, I was very disappointed with the overall experience. There was no air conditioning throughout the property, including the lobby, hallways, restaurant, and, unfortunately, in the first room we were assigned. We checked in at 3 PM with the outside temperature at 101°, and the room felt more like a sauna than a hotel room. I immediately informed the front desk about the issue, but I couldn’t stay to ensure it was resolved as I had wedding preparations and errands to complete. When I returned later, the staff assured me the problem had been taken care of. However, when I headed upstairs, I discovered the elevators were out of service. After climbing five flights of stairs, I opened the door to my room only to be met again with overwhelming heat and humidity. At that point, I returned to the lobby and requested a new room. While I chose to remain calm and polite—especially given the stress of my wedding—I felt extremely let down. This was my first time ever writing a public review, and it’s unfortunate that it has to be a negative one. Hospitality is about more than just providing a room; it’s about creating an environment where guests feel comfortable and cared for. Simple gestures such as a warm greeting at check-in, asking about the purpose of the stay, offering assistance with heavy bags, and promptly resolving issues can make all the difference. Unfortunately, these elements were missing, and I did not feel that the level of service matched the price I paid.

There weren't towels on my room

The pool is nice and the gym is complete. Loud neighbors, the room I was checked in is next to a bar, so from Thursday to Saturday it was LOUD until past 2 am.

The room ok and location Water Off saturday morning and Sunday morning ? and why do they need to knock doors in the morning, I will never understand that….. POOR wifi - a hotel rhis category is unforgivable

rooms, pool & breakfast.

breakfast...

Location is good House keeping is not the same level day by day.

nice place i will use it again

Yes

Location Everyday same breakfast

Location No restaurante for dinner

No

Very comfortable room. It would be good if the breakfast could be considered for the Chinese people.

The comfy of bed.