Candlewood Suites Chesapeake by IHG

The room photos were outdated but the property was clean and well maintained. The staff, however, were the best attribute to our experience here over a long weekend. Overall they were friendly but when my (5yr old) daughter lost my jewelry in our room, the hotel staff and maintenance turned the room upside down to try and help us to find them!! We couldn't have wished for better service!!! Thank you Candlewood staff and Melinda!

Room was ok. Hotel can be cleaner. Its mostly extended stay guests and they hang outside the front of the hotel. Its a nice area with plenty to eat within walking distance.

Everything was clean and the front desk staff was great

The area I wanted to stay extra night. And they could not put us on for another night

Did not use the pool or gym. The toilet could have been cleaner. Everything else was fine.

It had a full kitchen. The gym was closed due to a car running through the building 2 months ago. Had I known the gym facility was closed I would not have stayed there. I would have definitely stayed somewhere else. Nor was gym closure mentioned in the website. So my $150 a night was not a good value..

Hotel rooms were dated. Bed was very comfortable. Hotel didn’t have a pool which was kinda not good, since I came into town to visit grandkids. They like coming to the hotel to swim with me.

Dirty! Room 411 has fishy smell as soon as you enter - not sure whether it's the carpet or AC. Smudges and stains everywhere - on bed side table, headboard, couch, chair, dishwasher, fridge, walls. Bathroom: I doubt they even clean the toilet after every stay - toilet seat had stains and toilet sink was disgusting, and also there are hair strands sticking on bathroom door. Poor repair work on bathroom door. Kitchen: Sticky cabinet doors handles and doors stuck due to moisture, dirty utensils. Understand that the building is old and 4th floor hallway floor creaks, but at least the surfaces we touch and sit/sleep on within the suite must be well maintained. Had a terrible experience. I do not recommend this hotel to anyone. We live in hotels once in a while, so spend a little more and have a pleasant experience staying at some place else.

We were visiting the area for the weekend and thought this hotel would be perfect due to the restaurants and entertainment close by. We were ABSOLUTELY wrong. Room 204 is not suitable for booking. The first night the tv remote would not respond to tv after informing the front desk and two remotes later we were advised to manually change the channel ourselves which was ridiculous. Also the tub was not draining properly so water was pooling at our feet up to our ankles. We literally had to turn the water off let the water drain then turn the water back on, $159 per night and thats how we had to shower. The next day maintenance comes in as we were leaving to “fix” the issues. Upon our return 7 hours later nothing is fixed and the tv is not working at all. So maintenance just played around in our room. Once again no tv and we can’t take a decent shower. I go down to the front desk and supposedly the manager is called and “maintenance” is called again. Around 7:30 pm the issues are fixed. We spent almost the majority of our stay with no tv and a clogged tub. We should have been offered a price adjustment of some sort however all we received was the run around from the staff as well as management. Room 204 is a complete disaster and your company should be ashamed for expecting us to be ok with the conditions of this room.

Needs upgrades , exercise room was under construction, telephone in the room did not work to reach the front desk, icemaker, barely made ice in time for us to leave. No outlets to charge your cell phones near the bed.

Good

Clean room

Clean and centrally located.

Old furniture

Exceptional

Exceptional

Exceptional

Clean room feels like home

Everyone is nice and friendly and helpful. How quickly these rooms book out.

How quickly these rooms book out.