SpringHill Suites Charlotte Airport Lake Pointe

Initial room had large cockroach in bathtub.

Exceptional

Exceptional

Exceptional

The hotel was nice and the staff was nice. The television in the room had a glitch in it .We could not watch it because it was going in and out . I called down stairs and I was told that they didn't have any other rooms available.After turning the air down you could smell mildew in the room. The only way not to small the mildew was to keep the air around 70 and that's freezing. The stay was not good at all .We will not stay there again

Superb

Proximity to the airport was great Nothing

Great service and Clean Rooms

The location Paying for parking

Nice new hotel.

Watch out for the ridiculous $10 parking charge which is unexpected when you have prepaid the hotel. The hotel has a huge carpark and is located int eh middle of nowhere so the charge is just another example of junk charges to price gauge and rip off guests. Chose somewhere else.

The property was as pictured however, it was frustrating that they charge per night for parking and additional fees that I wasn't made aware of upon booking. Also, the room was nice but none of the outlets except the one in the bathroom worked.

Room are spaces clean and comfortable mini refrigerator and microwave in rooms was a plus the staff very friendly and helpful so was the airport shuttle the breakfast was sufficient I would differently stay at hotel again

Room was nice and clean as well as the rest of the facility.

Very nice staff, but they don’t clean their rooms if you spend more than two nights really disappointed for other than that it was really clean and we had to keep asking for towels other than that it was very clean, but they need

Very modern feel to room

Exceptional

Very clean, plenty of parking. Easy access to room from lobby or outside.

Exceptional

Paying for parking is a scam! In cities where there is no parking lot is ok, but not to pay in a lot on hotel property.