Hyatt Place Charlotte/Arrowood

The staff was amazing the lady that checked me was so helpful interpersonal skills made me feel so comfortable and welcomed. I would stay agin just to be serviced by her. The cleaning staff was very helpful. The breakfast was okay not many options. Overall it was a very nice stay

Beware!!! They are in the middle of construction that no one warns you about till you get there!! The elevator doesn’t work and they put older people on the 3rd floor.. People run the halls all hours of the night!! Horrible place left a day early because it was so bad.. Was offered no refund for any inconvenience only thing that was said was I’m sorry I know?!? Wow

PS: I forget the fire in the laundry room and having to evacuate. People in robes at 6pm outside, terrible!! They need to close while under construction. This is unacceptable and highly dangerous.

Très propre. Le seul bémol c'est que nous avons manqué d'électricité a 2 reprises. Sinon c'est très bien.

Great

The hotel was having renovations in the lobby and the elevators didn’t work. I was disappointed/angry that Hotel.com/Expedia didn’t notify me about this. The WIFI wasn’t working.

The elevator was down but other than that my kids and I enjoyed our stay, the breakfast was also amazing. I will definitely be ask when I’m in town.

This was one of the worst hotel experiences we've ever had. The elevator was out of service, and we were forced to carry extremely heavy luggage up to the 6th floor. Not only was this completely unacceptable, but the staff didn't even offer an apology. Several other guests were demanding refunds because they physically could not manage the stairs. Had it not been midnight and had we not been exhausted after traveling all the way from California, we would have demanded our money back as well. To make matters worse, the construction workers remodeling the hotel appeared to be hanging around the parking lot and then causing disturbances on our floor at 3:00 AM by knocking on doors and running away. Being woken up in the middle of the night because of behavior like that is outrageous. As if that weren't enough, a massive cockroach showed up in our room and was actually trying to get into our luggage. Finding a roach in a hotel room is disgusting and completely unacceptable. The final insult was breakfast. Every hot item was cold—the eggs, the bacon, and the potatoes. Nothing about this stay met even the most basic expectations. Between the broken elevator, lack of concern from staff, late-night disturbances, cockroach infestation, and cold breakfast, this hotel failed on every level. We will absolutely never return and would strongly discourage anyone else from staying here.

The elevator wasn't working and the desk clerk lied and stated that she offered a refund before checking and did not...Expedia customer service was the WORST as I kept getting the run around...The manager at the hotel was very professional and helpful...they are lucky to have her as an employee

Great staff clean friendly Walking the stairs ll

Breakfast was always on point! The elevator didnt work at the time I stayed.

Lack of communication about inside construction and the elevators being out of service took my score down. Was not communicated with about until after check in

Was never made aware elevator wasn't in working order . We had dogs that we paid for xtra for and was told they won't come in our rooms if dogs were inside ( dogs are 5lbs and under and all caged in two separate rooms) we were willing to move dogs into other room for cleaning to happen. We stayed for 5 days and on the very last day was the only time our room was cleaned even asking multiple times and being told it was going to get cleaned/freshened up . Wasn't made aware of construction either. Overall terrible stay.

The room was nice and comfortable Due to ongoing construction at the hotel, the elevators were not working. This should have been clearly disclosed on the Booking.com listing before I made my reservation. Had I known, I would have chosen a different hotel. Because the elevators were out of service, I had to carry my belongings up the stairs to my room. There was also a significant amount of dust from the construction, which made the stay less comfortable. Greater transparency about the construction and its impact on guests would have been appreciated.

The location was very convenient to eating, shopping and major highways The hotel wasn't a good value. The room.was small with no microwave and the bathroom was exceptionally small. Two people couldn't fit in there at the same time.

There was a roach, that’s all I have to say. And it was big roach at that. Only getting 2 stars because before the roach scurried across my hotel room, I got breakfast the day before and the French toast is really good. Never will be back though

Not much to be honest very disappointed in the overall The left was out of service and will be for the foreseeable future, renovation works being carried out meaning half of the facilities not available and very very poor customer service with the reception. Room keys canceled at 10am for a 12pn check out, bedding with holes all over, washing facilities below standard for any hotel. Overall a severe disappointment

Wouldn’t recognize my daughters service animal because it was a cat and left us stranded without a place to stay in a city we were unfamiliar with.

Superb

The elevators were down when we started our stay. The hotel staff were not sympathetic. The only room was available on the 6th floor! I’ve never stayed anywhere that none of the elevators worked. Only could take the stairs?!? Never will I chose any Hyatt Place!