Extended Stay America Suites Charlotte University Place

Please help!

Superb

Poor

everthing was good the staff was very nice it was nothing i didnt like

Nothing Trash.\n Cans were full of trash bathroom was not clean tallet seat hanging off. There was no dishes in the cabinets cause they said they don't allow them in there, but it stays in your hotel abilities that there will be food dishes and if you ask for them like the paper says in the hotel, they say they don't have none. Very trashy, dirty place always were very dirty.I would not stay there

Exceptional

Superb

The rooms were disgusting, the other guest around the hotel had no respect for themselves, others, or the staff. Don’t get me started on how people treated the hotel building itself. This place is run down in a part of the city that should be maintained and managed by people who care about their environment. If I could give zero stars for this hotel I would. Almost $100 for absolute dog water.

Nothing we didnt even stay the night Staff was rude. It smelled of weed and pee. Dirty

No comment. Outside of the property itself was littered with debris and there was no one to clean that up.

It was quiet Rooms need to be updated, my curtain didn’t work so I couldn’t let it down

The staffing, the cleanliness, the manners, the side door being open all the time for visitors without keys, thin walls, bathrooms are very dingy, the breakfast bar is terrible, I’ve seen numerous amount of roaches. Bad quality for the pricing!

The room had roaches everywhere

Superb

Upon check in, this black female with one lovely waist high canine checked in breaking in line directly behind me. She had the room three doors down. She was challenging me to her youthful spirit game of who is paying for this. Since she was given a double room, if she wished to stay longer, she would have to change rooms. She did not see the light very well. My sense of humor for the first night consists of canine advertising until I believe the canine had gone to sleep on it's own bed. Who cares about her. Then Robert Downey Junior standing by the back door where the alarm sounds off followed Gweneth Palthrow in to accept one canine was in. End of discussion. The excitable air left that day around high noon.

They gave me a room that one man had lived in for years. You can't miss it . The tub and the sink were dingy dirty. I watched "NOT WITHOUT HOPE" to remove his hold on the room. I have a sense of humor. Upon check in, this black female with one lovely waist high canine checked in breaking in line directly behind me. She had the room three doors down. She was challenging me to her youthful spirit game of who is paying for this. Since she was given a double room, if she wished to stay longer, she would have to change rooms. She did not see the light very well. My sense of humor for the first night consists of canine advertising until I believe the canine had gone to sleep on it's own bed. Who cares about her. Then Robert Downey Junior standing by the back door where the alarm sounds off followed Gweneth Palthrow in to accept one canine was in. End of discussion. The excitable air left that day around high noon.

Exceptional

The hotel had roaches. The roaches were so bad that I had slept in my vehicle in the parking. I talked to the receptionist the next morning because no-one answered the phone when I tried to reach out to them the night before. After talking to the receptionist and calling Hotels.com to get my money back, the General Manager, said that because they didn't have any record of me calling them about the roach issue, that they'll give me a refund for 2 out of the 3 nights, instead off all 3 nights. I explained to the receptionist that I shouldn't be charged for the 1st night because I never slept in the roach infested room. They were going to offer me another room, but why would I want another room if the building is infested with roaches. Their were roaches in the lobby as well.

Nothing Nasty, roach infested. Staff lies and lack integrity.

Do not stay here!! It smells like a dispensary, the screens are falling off the windows, it is dirty to the point that my family left and I booked another room immediately. Still trying to get my money back. Learn from my mistake, this place is absolutely disgusting and the scariest part was how unsafe it is for families.